Senior Learning and Development Specialist

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Are you passionate about empowering others through learning? Do you thrive in dynamic environments where innovation and collaboration drive success? If so, we invite you to join our team as a Senior Learning & Development Specialist!

In this role, you’ll be at the forefront of shaping our workforce by designing and delivering impactful learning experiences. From New Hire Orientation to Leadership Development and Guest Service excellence, you’ll help build a culture of continuous growth and performance.

Job Purpose:

The Senior Learning & Development Specialist is responsible for development and delivery of learning solutions for the organization. Topics include New Hire Orientation, Leadership Development, Guest Service initiatives, and other programs that align with organizational initiatives. The Learning & Development Specialist will work closely with the Learning and Development Manager and Business Partners to identify the best approach for bridging skill gaps.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Present training and development programs using various forms and formats including group discussion, lecture, workshop and simulations
• Adapt training delivery methods to suit diverse learning styles
• Occasionally develop engaging and interactive training materials, including e-learning modules instructor-led training, and blended learning solutions.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Assist with creating and maintain monthly Learning and Development Training Calendar
• Creates and/or maintains training procedure manuals, guides, and course materials as needed
• Review training materials and provide feedback
• Evaluates program effectiveness through assessments, surveys, and feedback
• Maintains knowledge of the latest trends in learning and development
• Performs other related duties as assigned

Job Specifications:

Education and Experience:

Essential:

• Bachelor's Degree in Human Resources or related field or equivalent experience
• 3 years of experience delivering training in a business environment
• 2 years of experience facilitating Leadership, Coaching, Performance Improvement and similar business-related topics
• Experience with learning management systems (LMS) and e-learning tools
• Experience in designing and developing training programs
• Must be able to acquire and maintain an appropriate gaming license

Desirable:

• Master’s Degree in Human Resources or related field or equivalent experience
• Organizational Development experience or training
• Training experience in a casino, hospitality, retail, or food and beverage-related industry
• Knowledge and experience with data collection methods

Skills and Knowledge:

Essential:

• Excellent verbal and written communication skills; must be fluent and literate in English
• Strong presentation and facilitation skills
• Familiarity with adult learning theories and instructional design models
• Ability to present concepts and ideas in a clear, concise and engaging manner
• Ability to utilize strong verbal, written, and presentation skills across a diverse team member population
• Ability to interact effectively with a diverse team member population across multiple levels
• Knowledge of HR best practices when conducting business
• Adept with a variety of multimedia training platforms and methods
• Ability to research, compile and analyze data
• Proficient with Microsoft Office Suite and related program software
• Ability to stand/walk for up to eight hours at a time
• Must be able to lift up to 25 pounds at times
• Detail-orientation
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive feedback
• Ability to maintain confidentiality

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!