Senior Learning & Development Officer

Key Responsibilities & Accountabilities:

- Deliver engaging training events and learning solutions using all mediums including: in-class, e-learning, virtual facilitation, and blended techniques.

- Coach as required, support development and implementation of employee’s Personal Development Plan.

- Work with individuals, teams, and functional units to analyse performance gaps and deliver learning solutions that impact critical business needs.

- Contribute to the administration and the design of training events and learning solutions.

- Deliver learning programs (including workshops and information sessions) to the required business units locally as well as regionally, and potentially to external partners (i.e., brokers).

- Maintain a positive learning environment.

- Liaise with internal customers and Program Manager to recommend clear solutions in order to address any required development.

- Provide feedback and guidance to learners.

- Track and monitor participation for all learning solutions including the usage of evaluation tools as means to measure program effectiveness.

- Work in partnership with local, regional, and global teams on training processes, programs and initiatives as required to ensure AXA standards and vision are enhanced.

- Coach employees and managers to ensure the learning approach including processes and policies are understood and implemented by all employees.

- Support the Learning@AXA approach and the development of career-path training plans that align with succession plan initiatives.

- Assist in the creation of Development Plans for employees.

- Assist in implementing structured career development policies, procedures and programs.

- Work in collaboration with HR colleagues to successfully launch new Human Resources processes, systems, and tools.

- Develop recommendations and specific action steps to produce positive change within their functional areas and business units.

Job Specifications:

Qualifications - Education / Certification

- Bachelor’s degree in a relevant field.

- 3-5 years of experience in delivering relevant learning solutions.

Soft Skills & Behavioural Competencies

- Strong understanding of insurance industry.

- Strong knowledge of learning styles, instructional design methodology, and related topics.

- Training and facilitation techniques.

- Dedication to and contribution to the team’s high standard of performance.

- Sales and customer service skills.

- Strong Communication skills.

- Strong Microsoft Office skills.

- Good understanding of HR function.