Senior Manager, Business Operations Management

The group you’ll be a part of

This role will be part of the Customer Change Communications (CCC) team within Engineering Services, under the business unit of Global Operations.

The impact you’ll make

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

What you’ll do

• Develop and execute comprehensive communication plans for product changes, ensuring alignment with Lam’s Product Change Notice requirements.
• Own the end-to-end PCN process, including drafting, reviewing, and distributing notifications to customers.
• Collaborate with Product Management, Engineering, Supply Chain, and Manufacturing to ensure timely and accurate dissemination of change information.
• Maintain and improve CCC accountability systems, including customer scorecards, PG reviews, and meeting cadences.
• Lead efforts to consolidate and update CCC documentation and training materials, ensuring global consistency and stakeholder alignment.
• Interface with CCC teams, Product Management, Spares, and Manufacturing Operations to track engineering changes and ensure proper part flagging.
• Coordinate with global teams to manage BOM transitions, Option workflows, and deviation waivers, ensuring customer impact is clearly communicated.
• Identify and resolve Change Order issues proactively aligning stakeholders and customers.
• Define and track Key Product Indicators (KPIs) for CCC effectiveness, including change cycle time, customer feedback, and communication accuracy.
• Prepare and present regular updates to leadership and customer teams on change communication performance and improvement initiatives.

Who we’re looking for

• Bachelor’s degree in Engineering or equivalent, with 15 years of related experience, or Master's degree with 12 years of experience, or a PhD with 8 years of experience.
• Ten (10) years of experience in high-tech manufacturing, supply chain, or product management roles.
• Proven expertise in Engineering Change Management, BOM control, and customer communication.
• Strong understanding of Copy Exactly, and Product Change Notification processes.
• Experience with Teamcenter PLM and SAP.
• Exceptional written and verbal communication skills; ability to engage with executive stakeholders and global teams.
• Demonstrated ability to lead cross-functional initiatives and drive process improvements.
• Experience managing change communication for Tier 1 customers
• Ability to navigate complex workflows and influence without direct authority.
• Self-motivated, detail-oriented, and collaborative.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.