Senior Manager – Business Systems & Process Automation (Implementation & Process Automation)

Job Summary: The Senior Manager will translate business needs into functional workflows, lead hands-on implementation of Zoho ERP and related applications, and drive automation across Finance, Sales, Projects, and Procurement. This is a tactical, execution-heavy role focused on bridging business process gaps, managing vendor coordination, and ensuring timely delivery of system improvements.

Key Responsibilities:

1. Implementation & Process Automation:

• Own hands-on configuration and implementation of Zoho ERP and related modules.

• Define workflows, data models, and test cases; manage BRD creation, UAT, and user adoption.

• Build reusable automation components for lead routing, fitment, renewals, and approvals.

2. Integration & Data Management:

• Maintain integration inventory (APIs, middleware, and data synchronization).

• Work with internal tech teams and vendors to ensure stable interfaces across platforms.

• Support the creation of dashboards, KPI tracking, and business intelligence workflows.

3. Operational Reliability:

• Manage Tier-1 application support and escalation workflows.

• Track SLAs, uptime, and vendor compliance.

• Support cybersecurity hygiene, patching, and user access protocols.

4. Collaboration & Training:

• Conduct training and documentation for end-users across departments.

• Coordinate UAT and change management during rollout phases.

• Support the Head in aligning implementation with architectural standards.

Qualifications and Skills:

• 10–14 years in ERP/CRM implementation and business process automation.

• Hands-on expertise with Zoho Suite, HubSpot, Exotel, Jira, Confluence, Zapier/API integrations.

• Working knowledge of enterprise architecture and cybersecurity principles.

• Strong analytical, documentation, and communication skills.

• PMP / ITIL / Zoho Certified Professional preferred.

• Good understanding of enterprise technology architecture and cyber security.