Senior Manager, Global Customs, Pakistan -(PHR/1037/1)

Job Description

Purpose of the Role:

The Senior Manager, Global Customs will lead Customs Brokerage product development and support the commercial team in winning and implementing large-scale opportunities. The role is responsible for planning and executing the Customs Brokerage strategy in coordination with senior leadership and regional teams.

The position oversees end-to-end customs clearance operations, ensuring compliance, timely delivery, operational efficiency, and high service standards. It is also responsible for managing the Customs Brokerage P&L and delivering EBIT targets aligned with business objectives. The role drives continuous improvement, leadership development, and change management within the function.

Primary Responsibilities:

• Lead Customs Brokerage product development and business growth initiatives
• Develop and execute Customs Brokerage strategy in coordination with leadership teams
• Manage end-to-end customs clearance operations ensuring compliance and timely execution
• Oversee P&L performance and deliver EBIT targets
• Support commercial teams in winning and implementing key business opportunities
• Drive operational excellence, cost optimization, and service quality improvements
• Lead, coach, and develop the customs brokerage team
• Ensure compliance with international customs laws, regulations, and policies
• Manage subcontractors and procurement related to customs operations

Additional Responsibilities:

• Participate in regional reviews on Quality, Health, Safety, and Environment (QHSE) standards
• Ensure alignment with global HSE standards and operational best practices
• Identify operational risks and recommend corrective actions
• Support continuous improvement initiatives across processes and systems

Education & Experience:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field
• Minimum 10 years of experience in customs brokerage, logistics, or freight forwarding
• At least 3 years in a senior leadership role managing teams and operations
• International experience in customs/logistics preferred

Skills & Competencies:

• Strong accountability and decision-making ability
• Execution and operational excellence focus
• Customer-centric mindset
• Cross-functional and cross-border team management
• Strong leadership and people development skills
• Coaching and mentoring capability
• Change management and innovation mindset

Work Location: In person