Senior Manager, Global Quality QMS Effective Problem Solving

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Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Role Summary and Key Responsibilities

The Senior Manager, Effective Problem Solving (EPS) is accountable and responsible for multiple enterprise critical initiatives:

• System Level Process Owner (SLPO) for the EPS QMS Process
  Serve as the SLPO for Micron’s Effective Problem Solving (EPS) process. This role is accountable for its effectiveness, compliance, and continual improvement across the global Micron network inclusive of all manufacturing and non-manufacturing processes, products and services. In addition, this role is audited both internally and externally and provides key support for customer audits.

• Owner of the Global Quality Escalation Process
  Own and govern the global Quality Escalation process to ensure significant quality events are escalated to executive leadership in a timely manner, minimizing impact to customers and the supply chain. This includes close partnership with Supply Chain, Customer Quality Engineering (CQE), Quality and Reliability Assurance (QRA), Various Engineering functions and manufacturing sites to ensure that issues are getting the right level of attention required for fast resolution.

• Operational Excellence (OE) Big Rock Program Leadership
  Serve as the owner and primary driver of the Operational Excellence Big Rock, a global program sponsored by key leadership to focus on reducing operational errors. The role requires a strong strategic and data driven approach, the ability to engage multiple manufacturing and nonmanufacturing stakeholders to drive systemic, cross functional improvements.

• Global Team Leadership
  Lead and develop a global team of six engineers responsible for key facets of the EPS process. These include Material Review Board (MRB), Return Material Authorization (RMA), and Nonconforming Material standards and business process governance.

• AI Enabled Problem Solving Transformation
  You will define and drive the EPS AI roadmap. This includes: establishing a clear EPS AI vision and roadmap for AI solutions, prioritizing and delivering high value AI use cases. Establish strong cross functional collaboration with EPS stakeholders and partner teams for integration and resourcing. You should have a strong desire for AI capability and knowledge and be able to drive an AI driven problem-solving process in Micron.

Required Competencies:
This role requires a leader who can own enterprise level outcomes, exercise sound judgment under pressure, and drive systemic improvement through influence, data, and disciplined execution

• Enterprise Ownership & Accountability - Demonstrates strong end-to-end ownership for global processes, with the maturity to serve as SLPO and primary HQ auditee for EPS.

• Sound Judgment & Executive Presence - Exercises strong business judgment under pressure, with the ability to assess risk, engage stakeholders for escalation assessment, and engage executives with clarity and credibility.

• Strategic, Data‑Driven Change Leader – Manages portfolio of changes using data to drive prioritization, track progress, and demonstrate value.

• Influence Without Authority - Builds alignment and drives action across global teams and manufacturing sites.

• Systems Thinker & Problem‑Solving Leader - Thinks systemically across manufacturing, supply chain, and design environments; drives teams beyond containment to true root cause and prevention.

• Digital & AI‑Forward Mindset - Curious, pragmatic, and disciplined in driving AI‑enabled problem solving focusing on business value from executable solutions.

• People Leader & Capability Builder - Develops and leads a global team, setting clear expectations, building depth and succession, and maintaining high standards.

• Clear Communicator - Communicates complex issues clearly to executives, auditors, and customers with confidence and accuracy.

Required Qualifications

• Bachelor’s degree in Engineering, Quality, or related discipline.

• 10+ years of experience in Quality, Manufacturing, Engineering, Supply Chain or Operations

• Strong hands-on experience with problem solving and driving large global programs

• Proven people leadership experience (manager-of-managers or senior IC leadership)

Preferred Qualifications

• Experience in semiconductor manufacturing or complex global operations

• Strong executive communication and stakeholder management skills

• Track record of driving systemic, sustainable high impact improvements (not just event closure)

• Track record of managing conflicting priorities across multiple stakeholder groups

• Experienced in defining and prioritizing AI roadmaps, defining AI requirements, and driving solutions

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

To learn more about Micron, please visit micron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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