Senior Manager – Human Resources (HRBP)

ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer . ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Senior Manager – Human Resources (HRBP)

Location: DELHI

JOB PURPOSE

The Senior Manager – HRBP for Airport Operations acts as a strategic partner to operational leadership, aligning HR strategies with business goals to enhance workforce performance, compliance, and employee engagement in a dynamic airport environment.

KEY RESPONSIBILITIES

Strategic HR Partnership

• Collaborate with airport operations leadership to develop and implement HR strategies that support operational excellence.
• Act as a trusted advisor on workforce planning, talent management, and organizational design.

Talent & Performance Management

• Drive performance management processes and coach leaders on feedback and development.

Employee Relations & Engagement

• Manage employee relations cases, ensuring fair and consistent resolution.
• Foster a culture of engagement, inclusion, and continuous improvement.

Compliance & Risk Management

• Ensure HR practices comply with aviation regulations, labor laws, and internal policies.
• Partner with legal and compliance teams to mitigate risks.

Operational HR Excellence

• Oversee HR operations including onboarding, payroll coordination, and benefits administration.
• Analyze HR metrics to inform decisions and improve processes.

Change Management & Communication

• Lead change initiatives related to organizational restructuring, policy updates, or technology implementations.
• Facilitate effective communication between HR and airport operational teams.

EDUCATIONAL QUALIFICATIONS

• MBA/PGDM in Human Resources or related field.
• 10+ years of progressive HR experience, with at least 5 years in a business partnering role.
• Exposure to large-scale operations, preferably in aviation or a regulated industry.
• Experience in aviation, transportation, or large-scale operational environments preferred.
• Strong knowledge of labor laws, HR systems, and compliance frameworks.

PERSONAL CHARACTERISTICS & BEHAVIOUR

• Strategic thinking and business acumen.
• Strong interpersonal and influencing skills.
• Data-driven decision-making.
• Crisis management and adaptability.
• Proficiency in HRIS and analytics tools.