Senior Manager - IT Project Management

Job Purpose Summary:

The incumbent is primarily responsible for Designing, implementing, administrating and proactively managing the Group’s SAN Storage Environment to provide reliable and highly available services to all users. He will also aim to continuously improve the Storage strategies to develop working order and delivery.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Ensure the performance of necessary database administration to support all business units operations and further the Group’s strategy.
• Implements KPI’s and best practices for Virtualization
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External):

• Maintain relations with vendors through their support center for problem resolution and work scheduling.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Prepare and design the enterprise database and document standards for systems development.
• Maintain and tune existing relational databases, under the direction of the Head of Database Administrator.
• Analyze and implement user and systems development requirements for changes in databases and applications.
• Simulate contingency plans and perform testing and upgrades of database engine versions.
• Move approved systems and changes to production and build validation and audit triggers.
• Maintain and update the database dictionary for the Group’s systems.
• Prepare and maintain change management procedures for systems utilizing the databases.
• Ensure implementation of timely and effective backup and recovery procedures for databases, in accordance with the overall contingency policy of the Group.
• Ensure protection and security of database from any unauthorized access within the overall security policy of the Group.
• Resize database and install database engines on servers as per the overall policy of the Group.
• Research and recommend expansions or upgrades in related systems hardware and sizing needs.
• Carry out a high degree of planning and monitoring to ensure best level of service and maintenance of security and contingency controls.
• Assist in simulation of contingency plans.
• Lead the testing and upgrades of database engine versions.
• Move approved systems and changes to production.
• Report to the Head of Database Administrator for approvals of work and prioritization of projects on hand and for any other database transactions that would impact capital or operating expenditures.
• Continuous Improvement:
• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
• Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge:

• Possess a high technical knowledge to provide convenient enterprise network system’s delivery, and understand the network and system’s architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.
• Identify areas for professional development of self and act to enhance professional development.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education/Experience Requirements:

• Bachelor’s Degree in Computer Engineering.
• At least 8 years experience in Technical Support services with a specialization in IT related management of systems technical design, implementation and maintenance on a wide variety of platforms.
• Training courses and certification in server operating systems, PC systems, networks design and protocols, ATMs and network security.
• Experience with capacity planning and monitoring the storage environment.
• Diagnostic of and troubleshooting storage issues.
• Knowledge of Networking integration into VMware ESXi and common problems.
• Good knowledge operating systems windows / Linux / AIX systems.

Note: you will be required to attach the following: