Senior Manager, Kitchens Performance

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Senior Manager, Special Projects & Performance role is part of the Talabat Kitchens organizational structure. The role involves analyzing talabat's business performance, preparing data driven insights for senior management, conducting in depth market analyses to unlock topline and bottomline opportunities, leading special projects, and ensuring talabat is on track to hit PnL targets.

Responsibilities

• Analyze Data: Dive into talabat's performance metrics, identifying key trends, anomalies, and areas for improvement.
• Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.
• Communicate Findings: Present findings in a clear and concise manner, translating complex data into understandable recommendations for decision makers.
• Country Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth, and profitability areas.
• Cross Functional Collaboration: Work with various departments to understand and address cross functional issues impacting business performance.
• Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives.
• Special Projects: Launch new products-develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business.
• Sales & Revenue Performance: Build and implement operational performance dashboards (e.g., order prep time, dispatch time, kitchen uptime); develop and monitor performance scorecards for kitchen sales (by brand, cuisine, and location); identify underperforming brands or kitchens and drive corrective action plans with the commercial team; set and track revenue growth targets, order frequency, and conversion KPIs for each kitchen site; partner with account managers to optimize brand mix, pricing, and promotions to maximize kitchen utilization; conduct monthly kitchen performance reviews with cross functional stakeholders; benchmark operational KPIs across countries and identify best practices; track and improve partner satisfaction through performance SLAs and feedback loops.
• Growth Management: Support new kitchen launches by setting up baseline KPIs and performance tracking systems from day one; collaborate with marketing and demand teams to drive order growth and kitchen capacity utilization.
• Continuous Improvement & Reporting: Develop a performance governance framework and standardize reporting across regions; automate data collection and reporting processes for faster, more accurate decision making; champion a data driven performance culture across the kitchens team, ensuring accountability to KPIs.

Qualifications

• Thought Leadership ability to drive innovation and impact.
• Analytical mindset with strong problem solving skills and a focus on data driven decisions.
• Curiosity and eagerness to learn, explore, and drive creative solutions.
• Stakeholder management skills, engaging and managing diverse stakeholder interests.
• Effective cross functional collaboration, achieving common goals across different functions.
• Experience with financial modelling and PnL analysis strongly preferred.
• Experience using SQL, BigQuery, Looker, Tableau strongly preferred.

Seniority level: Associate. Employment type: Full time. Job function: General Business. Industries: Software Development and IT Services and IT Consulting.