Senior Manager – Mobility Supply Development

JOB DESCRIPTION

Position / Grade :

Senior Manager - Mobility Supply Development (North and East)

Department, Function : Mobility Service Operations
Location : Delhi
Reports to (Position) : Head - Mobility Service Delivery

Job Summary
(The primary purpose or objectives
and an overall description of the
position)

:
This role will be responsible for building and operationalizing the
repair supply pipeline in the assigned geography.
The role includes optimizing the repair network and routing,
enhancing operational efficiency, and driving innovation to build
new operational strategies and working models to meet evolving
business needs.

List The Duties and Responsibilities
(That are significant in achieving the
objectives of the job)

This would entail the entire gamut of responsibilities from:
 Continuously monitoring current repair network to analyse
performance trends and pre-empt opportunities for
strengthening
 Enhancing the repair capability either by elevating the existing
partners or developing new partners who can bridge the gaps
and provide next level of performance
 Leading discussions, negotiations and necessary paperwork to
onboard the partners
 Work on operationalizing the partners through pilot period to
deliver intended performance.
 Managing the partner relationship through effective
engagement and interventions
The measures of success for this role will be to build
 Reliable partner ecosystem (meeting our speed, cost and
quality standards)
 Regional fulfillment capability to optimize TAT

Experience Required
(Minimum relevant or equivalent
industry experience required Please
also state what might be desirous /
advantageous)



Min 8-10 years of full-time experience working with leading
mobile OEMS in the service function
 Out of which minimum 5-6 years of experience should be of
working on building and scaling repair partner networks
 Proven experience in repair network design and optimization
 Hands-on experience in building or managing repair operations
(e.g. managing call loads, service levels and customer
experience) will be desirable
 Demonstrated success in leading innovations that improved
speed, cost-efficiency, or customer satisfaction.

OneAssist Hiring Doc_JD Page 2 of 2
Academia
(The minimum / critical qualifications
you deem necessary for this profile.)



Bachelor’s Degree
 Master’s degree/diploma specializing in Supply Chain
/Operations Management preferred

Personal Attributes



Strong customer-centric mindset
 Strategic thinker with ability to innovate within operational
and resource constraints
 Excellent communication and stakeholder management skills
 Process-oriented problem solver
 Self-driven, proactive, and comfortable with ambiguity.
 Strong planning and execution capabilities.
 Highly analytical and data-driven with eye for details
 Strong knowledge of BI tools such as Tableau, AWS
 Team leadership and mentoring abilities.