Senior Manager of Training & Learning Development, Clinical Coding

Job Description: The Senior Manager will lead a team to reimagine how training is designed, delivered, and measured. Responsibilities include reducing time-to-proficiency, enhancing learner engagement, and ensuring consistent achievement of quality and productivity goals.

Responsibilities: Strategic Leadership

• Define and execute a transformation strategy for clinical and coding training programs, focusing on digital innovation, gamification, and learner acceleration.
• Lead cross-functional collaboration with Operations, Quality, HR, and IT to align training initiatives with business outcomes.
• Serve as key advisor and thought partner to decision makers on learning architecture, platform selection, and content strategy.

Team Management & Development

• Manage and mentor a team of clinical and coding trainers, and Content Designer responsible for developing engaging, interactive training content.
• Foster a culture of creativity, experimentation, and continuous improvement.
• Ensure team alignment with instructional design best practices and emerging learning technologies.

Content & Experience Design Oversight

• Guide the team in creating immersive, gamified learning experiences using microlearning, simulations, and adaptive learning paths.
• Ensure content is learner-centric, performance-driven, and scalable across roles and geographies.
Oversee the implementation and integration of emerging tools to enhance training effectiveness.

Implementation & Change Enablement

• Lead the rollout of new training formats and platforms, ensuring stakeholder buy-in and learner adoption.
• Pilot and iterate new approaches to validate impact and scalability.
• Manage change communication and trainer enablement to support successful transitions.

Measurement & Optimization

• Define KPIs for training effectiveness, speed-to-proficiency, and post-training performance.
• Use data analytics to continuously refine training strategies and content.
• Ensure compliance with internal standards and external regulations.

• Qualifications: Bachelor’s degree in Learning & Development, Instructional Design, Organizational Development, or related field (Master’s preferred).
• 8+ years of experience in corporate training, with at least 3 years in a strategic leadership role.
• Proven success in leading digital learning transformations and managing content development teams.
• Strong understanding of adult learning principles, instructional design, and learning technologies (LMS, LXP, gamification platforms).
• Excellent leadership, project management, and stakeholder engagement skills.
• Experience in performance analytics and data-driven decision-making.

Preferred Skills:

• Certification in instructional design, digital learning, or gamification.
• Familiarity with tools like Articulate 360, Adobe Captivate, Rise, or similar.
• Experience with AI-driven learning, simulation platforms, or immersive technologies.
Background in healthcare.

If you're ready to be more than an employee and join a team where your contributions shape the narrative of innovation, this is your moment. Apply now, and let's embark on a journey where your skills and ambitions find their perfect match. Become a vital part of EXL's mission to redefine what's possible.