SENIOR MANAGER QUALITY ASSURANCE AUTOMATION

Software Quality Assurance Senior Manager

Ensure the quality behind the systems that move the food supply.

Who We Are

US Cold owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities.

We continue to advance our core warehouse and logistics platforms. Our current focus is on modular, event-driven, API-first and cloud architectures. We continue to enhance reliability and accelerate engineering productivity by strengthening our SRE and AI practices. This is a large investment in innovation to continue to drive operational excellence at our facilities.

If you want to build durable systems that operate in the physical world at scale, this is that opportunity.

The Role

The Sr Quality Assurance Manager will lead and grow an existing QA team while building a cross-functional quality program spanning software development, data analytics, and customer technology. You will define and implement a modern testing strategy from the ground up — establishing standardized practices with quality gates across all three domains. Through close partnership with development, data, and customer technology leads, you will ensure every system we ship is validated through automated functional, integration, load, performance, and contract tests. You will own quality outcomes across the organization and drive the transformation of how US Cold Storage thinks about and delivers software quality.

What You Will Own

• Build and lead a high-performing QA organization of managers, architects, and automation engineers
• Coach teams to treat quality as a shared engineering responsibility
• Define and implement a unified quality engineering strategy across development, data engineering, and customer technology teams
• Establish automation-first standards that scale with distributed systems
• Embed quality gates into CI/CD pipelines across multiple platforms
• Ensure test suites are performant, maintainable, and aligned with architecture
• Build a metric-driven program tracking coverage, defect escape rates, performance benchmarks, and release quality
• Establish OKRs and hold teams accountable to measurable improvements
• Communicate risks, tradeoffs, and resource needs clearly to leadership

Technical Environment

• 130+ engineers across software, data, and customer technology teams
• 20+ QA engineers across multiple disciplines
• Java monoliths and microservices; Azure data factory and Snowflake; EDI
• CI/CD-driven releases
• Real-time streaming pipelines sourcing disparate systems
• Mission-critical production systems supporting daily operations

What We Are Looking For

• 10+ years of automated software quality assurance experience
• 5+ years of QA management experience
• Demonstrated success building metric-driven QA programs with measurable improvements in reliability and release quality
• Strong understanding of test pyramids spanning unit, integration, contract, and end-to-end testing
• Experience embedding quality gates into CI/CD pipelines
• Experience building automated test systems for distributed APIs, EDI integrations, event-driven architectures, and data pipelines
• Experience building and leading QA teams across multiple disciplines and skill levels
• Ability to communicate technical tradeoffs, quality risks, and program outcomes to audiences ranging from engineers to executives
• Ability to represent your team's work, priorities, and resource needs across the organization
• Bachelor’s degree in Computer Science, Engineering, or related field

Preferred Experience

• QA automation platforms such as QA Wolf, Tricentis, LambdaTest or Equivalent.
• Testing ETL/ELT and streaming data transformations
• EDI validation and trading partner compliance testing
• Azure or Snowflake cloud delivery environments
• Logistics, warehousing, or supply chain systems

Why This Role is Different

In this role you will:

• Build and lead a dedicated QA organization while influencing quality across teams you don't directly own

• Define what quality means across distributed microservices, B2B/EDI integrations, and real-time streaming data — then build the program to prove it

• Shape architecture through quality standards, not just validate what others build

• Own quality in mission-critical systems where reliability, data integrity, performance, and operational resilience are non-negotiable

This role is for someone who believes quality must be engineered in — and wants to build a durable quality program inside a technology organization that operates critical infrastructure.

Compensation & Structure

• Salary Range: $160,000 - $190,000

• Bonus Eligible

• Location: Hybrid Greater Philadelphia

• Travel: less than 10%

• Reports to: Associate Director, Software Development

Operational Context

This role is primarily technical and office-based, with occasional interaction in operational environments depending on system needs.

Benefits Include

If annual hours are attained, these benefits may apply. Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Supplemental Disability Insurance, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Supplemental Life Insurance, Supplemental Spouse Life Insurance, Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Telemedicine, Virtual Primary Care, Prescription Savings Plan, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off, Referral program & Commuter Benefit (NJ ONLY).

Physical & Operational Context

May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Effective communication, vision, and hearing are essential for safety and productivity. Operate scanners, tablets, radios, phones, computers, and other essential equipment as required. Additional work hours may be requested by management to help manage employee production, projects, and/or special events. Engage in frequent personal interaction and communication. Attend in-person meetings and/or training on a regular basis. Possess strong arithmetic and reading skills. Follow verbal instructions, written instructions, and company policies. Work independently and coordinate with others. Fast-paced environment, managing stress and meeting productivity standards.

Additional Information

Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties. This job description may not encompass all tasks necessary to complete the ro