Senior Manager - Revenue Operations

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The Revenue Operations team within Careem Food plays a critical role in driving commercial excellence across our restaurant vertical. We are focused on scaling food operations by delivering deep insights, data-driven strategies, and process automation to support our Sales and Account Management (AM) teams. By bridging data, operations, and commercial goals, our team ensures our restaurant partners and GMs have the tools and insights they need to grow efficiently.

About the role

We are looking for a Senior Manager - Revenue Operations to join our Food vertical in Dubai. This is a pivotal role tasked with building and scaling the analytics and reporting infrastructure that fuels commercial growth. You will be the go-to expert in translating monetization and operational goals into actionable insights, working closely with our Food Sales and AM orgs, GMs, and leadership.

What you'll do

• Design and build automated dashboards and reporting systems to track key food-specific operational and commercial metrics weekly (e.g., restaurant menu hygiene, promo performance, cuisine gaps)
• Partner with Food Sales, AM, and GM teams to translate growth and monetization goals into measurable, data-driven actions
• Lead strategic, cross-functional projects to improve restaurant onboarding, sales adherence, pricing optimization, and promo strategy
• Build tools and insights that improve decision-making around new market entry, category launches, and restaurant partner strategy
• Analyze food vertical performance trends and deliver insights that inform pricing, assortment, and experience enhancements
• Manage end-to-end case study process used in the interview panel for evaluating data and commercial skills
• Mentor and manage a small team of analysts, ensuring alignment with food commercial goals

What you'll need

• 8-10 years of total experience, including 3-5 years in revenue operations, food tech analytics, sales strategy, or commercial operations
• Strong analytical fluency with deep experience in Excel, SQL, and BI tools (e.g., Looker, Tableau)
• Proven success in turning complex data into strategic commercial tools in food, e-commerce
• Experience working cross-functionally with sales, ops, and product teams to drive food vertical performance
• High ownership and a bias for action; comfortable working in ambiguous and fast-paced environments
• Strong communication and storytelling skills to influence senior stakeholders
• Domain expertise in food tech or restaurant platforms highly preferred

Equal Employment Opportunity: As outlined in Careem's Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law. The collection of demographic information is for internal purposes only i.e. equal employment opportunity monitoring as well as diversity initiatives.