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Senior Manager, Web Customer Experience Design

HOW YOU’LL MAKE AN IMPACT

As a strategic and hands-on Web Customer Experience Designer, you’ll have the opportunity to make a meaningful impact by helping advance the goals of USGBC and GBCI as part of the Marketing Creative Services Center of Excellence (COE) team.

In this role, you’ll be a change management agent developing and leading customer experience design best practices across USGBC/GBCI online platforms. You’ll be developing best-in-class journeys, user flows, and UX/UI designs on our various online platforms, aligning stakeholders to ensure cohesive journeys across web platforms, and working with technology teams to implement impactful, conversion-focused customer experiences.

This role owns the vision, experience, and continuous improvement of our online customer journey—ensuring experiences are intuitive, scalable, data-driven, continuously optimized, and aligned with our mission and strategic goals.

You’ll report to the Director of Creative Services Center of Excellence within the Marketing team and be part of a collaborative, cross-functional global team environment where your contributions will help shape impactful outcomes. You’ll work closely with teams like IT, Product, Events & Education, Market Development, Membership, and Operations, and more to re-imagine the customer journey and user experience across our corporate usgbc.org and gbci.org websites, various sub-brand sites, and a host of digital engagement tools, including Cvent, Eventbrite, SurveyVista, Salesforce & Pardot pages/microsites, our future LMS, and more.

Key Responsibilities

Digital Experience Leadership
Lead web customer experience journey across the enterprise as part of the Center of Excellence; bring the journey to life across various platforms, including streamlining multiple sub-brand sites & tools into a comprehensive corporate web presence, with cohesive event sites, educational platforms, etc.
Establish standards, frameworks, and best practices in a multi-platform environment, including experience principles, user journeys, UX/UI roadmaps, information architecture, accessibility, performance& measurement, SEO/SEM, etc.
Serve as an advisor to organization on web customer experience, UX/UI best practices, trends, and innovation

Stakeholder & Center of Excellence Partnership
Serve as a guide for the end-to-end digital customer experience, providing strategic UX/UI direction and governance across teams by partnering with product, events, education, market development, IT, and business teams to craft industry-leading UX/UI design goals, align UX/UI priorities, and guide teams toward implementing best-in-class digital customer experiences

UX/UI Design, Experience & Optimization
Actively shape the customer experience and UX/UI design across all corporate and affiliated websites and digital platforms
Define,createand evolve design systems,componentlibraries, experience patterns, and visual standards
Create and iterate on wireframes, prototypes, and high-fidelitywebdesigns for priorityinitiatives
Plan, conduct, and synthesize user research, usability testing, journey mapping, and experience validation
Ensure digital platform experiences are user-centered, accessible, brand-aligned, and conversion-focused, including navigation, information architecture, and page-level UX
Establish and enforce content and design standards to ensure high-quality, on-brand user experiences
Define and manage UX and analytics frameworks and KPIs to measure & optimize website performance and user behavior to improve usability, engagement, and outcomes
Leverage AI tools to advance UX/UI outcomesand enable continuous improvementin onlinecustomer experience
Champion a culture of continuous improvement driven by analytics and user insights

Assessment Notice:

Candidates who advance in the interview process will be required to complete an assessment.

REQUIRED QUALIFICATIONS

Experience

7+ years of experience in web management, UX/UI, or digital experience leadership roles
Experience leading or supporting enterprise or corporate website strategies and redesigns
Deep understanding of/and ability to create web pages and sites aligned to UX/UI best practice principles, prototypes and wireframes, conducting usability tests, applying accessibility standards, and implementing best-in-class web & mobile UX/UI design standards
Experience operating within a Center of Excellence or shared services model
Experience developing and managing UX/UI design principles across multi-site or multi-brand web ecosystems and various digital tools

What Success Looks Like

Digital experiences are customer-first: cohesive, intuitive, multi-platform, and aligned with enterprise& brand standards
UX/UI best practices are clearly defined, adopted, and championed across teams
Digital experiences continuously improve through data-driven insights
USGBC & GBCI teams view this role as the trusted authority for digital platform and UX/UI design guidance

Education

Bachelor’s degree in UX/UI Design, Web Design, Digital Media, Human-Computer Interaction, or related field (or equivalent experience)

Technology/System(s)

Experience inapplying UX/UI best practices & mobile-first and responsive design principles. Bonus if experience isin a Drupal environment
Understanding ofHTML and CSS, with the ability to guide front-end builds
Solid understanding of accessibility (WCAG), SEO/SEM best practices, and web performance optimization

Experience with AI & creative automation tools and various UX/UI design & prototyping tools, including Figma, Replit, and others
Experience with analytics tools and data-driven UX/UI optimization, including GA4and Salesforce reporting
Experience guiding & developing responsive event platforms layout and design, including Cvent and EventBrite

Skills

Deep functional excellence in UX/UI best practices and design principles
Ability to influence without direct authority, guiding teams toward best-in-class digital experiences
Strong stakeholder management and communication skills
Continuous improvement mindset, and ability to hurdle obstacles with speed and grace
Strong fluency in a variety of digital platforms, and ability to figure out new ones quickly

Language

English

ABOUT OUR TOTAL REWARDS PACKAGE

Salary

Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.

Benefits

We offer you:

Competitive compensation
401(k) with employer matching
Professional development reimbursement
We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible forthe $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims
Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career leveleither2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
6 weeks paid renewal leave after 7 years of continuous service

LOGISTICS

Location: This position is remote in the United States.

Work Schedule: Monday – Friday, 9 AM to 5:30 PM in applicant’s time zone, with flexibility to join weekly meetings in the mornings on Eastern time zone.

Travel %: 0%-25%

EEO STATEMENT

The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT US

U.S. Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world’s most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity.

Green Business Certification Inc. (GBCI) is the world’s leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED, PEER, PERFORM, SITES, and TRUE Zero Waste.

We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development.

Our Global Impact

Over 120,000 LEED-certified commercial projects worldwide
Millions of square feet of certified healthy, efficient, low-carbon space
Recognition in 180+ countries for innovation in green building and business practices

Why Join Us?

At USGBC and GBCI, you’ll work alongside passionate, mission-aligned professionals who care deeply about people, the planet, and progress. We offer:

A purpose-driven, inclusive culture
Opportunities to grow your career and take ownership of meaningful work
A chance to make a measurable impact on global sustainability efforts
We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment.

Meet Our Leaders and Learn More about Our Mission:

U.S. Green Building Council Leaders

Green Business Certification Inc Leaders

Culture and Values Statement

Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.

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