Senior Officer, CBG CCS - DNE ( Alain )

• Support relationship management teams by providing operational services and support to their clientele.

• • Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
• • • Possess appropriate understanding on other cash management related products & procedures.
  • • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
  • • Review SOPs as per internal Audit and RMU requirement for the process handled.
  • • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
  • • Maintain confidentiality of customer data in line with data leakage and prevention policy.

• Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.

Job Context :

• Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.

  • Receive customer requests/documents and provide acknowledgement back upon receipts.

    • Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
      • Verify the authority of customers authorized representative while accepting delivering documents.
      • Manage processing of inward /outward and account to account transfers.
      • Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
      • Attend & resolve queries on time from both internal & external customers.
      • Provide appropriate statistics on MIS.
      • Provide back hand support to Operations teams on: -
    • Account Opening documentation

    • Account maintenance activities

    • Corporate Credit Card operation

    • Cheque book request

    • Balance confirmation letters

    • Return Cheques

    • Payments (Inward and Outward) related queries

    • Charges related issues

    • eChannel related issues

    • Client Correspondence

    • Exception handling

    • Any other responsibilities assigned from time to time as part of job rotation exercise.
      

    QUALIFICATIONS & EXPERIENCE:

  • Minimum Qualification: Bachelor’s Degree / Higher Diploma

  • Minimum Experience: Minimum 2 years of banking work experience specific to the job role.