Senior Operations Executive

Job Description of Travel Consultant – Operations

About Adventures Overland:

Adventures Overland is Indias leading and multiple award-winning “Luxury Adventure” Outbound travel company pioneering in organising Self Drive Road Trips around the world. We offer both fixed departures and tailor-made tours, where participants get to self-drive custom-fitted 4X4vehicles within the safety of a convoy.

Job brief

We are seeking a detail-oriented and customer-focused Travel Consultant – Operations to join our travel team. In this role, you will be responsible for managing end-to-end travel arrangements for both domestic and international destination, coordinating with suppliers, and ensuring seamless travel experiences for clients. You will play a key part in operational efficiency and customer satisfaction by handling bookings, documentation, and issue resolution.

Responsibilities

• Handle all aspects of travel arrangements including flights, accommodations, transportation, visas, and insurance.
• Process travel bookings accurately in accordance with client preferences, company policies, and budget constraints.
• Communicate with travel suppliers and vendors to confirm services, negotiate rates, and manage changes or cancellations.
• Maintain up-to-date records in internal CRM platforms.
• Assist in itinerary planning and provide expert travel advice tailored to client needs.
• Resolve customer issues, rebook travel as needed and provide after-sales support.
• Monitor travel trends, restrictions, and advisories to keep clients informed.
• Support operational process improvements and assist with travel policy development.
• Prepare travel documentation, and post-travel reports.
• Coordinate with the finance and sales departments on billing and reconciliation.
• Act as an on-ground travel lead for group tours or corporate delegations, managing logistics and ensuring smooth day-to-day operations.
• Negotiate and get best buying from the suppliers / vendors

Requirements and skills

• Proven work experience of minimum 5 years as a Travel Consultant in operations or product development
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends
• Knowledge of Word, Excel and PowerPoint.
• Knowledge of ticketing software like Amadeus
• Bachelor’s or master’s degree in hospitality, Travel, Tourism, Business or relevant field
• Good knowledge of Visas
• Fluency in English
• hands-on experience leading travel groups, will be considered an advantage
• Having driving experience will be considered an advantage

Location

• Gurugram – Sohna Road
• Full-Time

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional growth and career advancement.
• Dynamic and collaborative work environment with a focus on innovation and creativity.
• Job Types: Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday
• Morning shift- 9.30 am to 5.30 pm
• Flexibility required based on operational needs and clients travel schedules.

Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Work Location: In person