Senior Operations Manager

Senior Operations Manager – Factory | Cloud Kitchens | Restaurant Outlets

Location: Pune
Company: Trijya Foods & Beverages LLP | TCG Hospitality
Reports To: Managing Director
Experience: 8–15 Years in Operations | Preferably from Mid-sized Organizations

About the Role

We are seeking a hands-on Senior Operations Manager who can build, stabilize, and scale operations from the ground up — not just manage what already exists.

The candidate will oversee end-to-end operations across our Factory (Central Kitchen), Cloud Kitchens, and Offline Restaurant Outlets, ensuring efficiency, structure, and accountability at every level.

This position is ideal for a builder — someone who thrives in entrepreneurial environments, understands the challenges of mid-sized setups, and can establish systems that drive sustained growth.

You will work directly with the Managing Director and play a key role in strengthening the operational backbone of our growing F&B ecosystem.

Key ResponsibilitiesA. Factory & Production Operations

• Oversee daily production, packaging, and dispatch from the central kitchen.
• Build and implement efficient systems for procurement, inventory, and logistics.
• Track production targets, minimize wastage, and ensure on-time delivery.
• Maintain high standards of quality, hygiene, and safety across the factory.
• Identify inefficiencies and introduce process improvements through data-driven methods.

B. Cloud Kitchen Operations

• Manage daily operations for multiple cloud kitchens across locations.
• Ensure adherence to SOPs in food preparation, packaging, and dispatch.
• Plan manpower and resource allocation effectively.
• Monitor KPIs such as order volume, delivery time, and customer satisfaction.
• Coordinate with marketing and menu development teams for smooth rollouts and performance monitoring.

C. Offline Restaurant & Outlet Operations

• Supervise outlet managers to ensure consistency in service and quality.
• Conduct operational audits for hygiene, customer experience, and process compliance.
• Oversee sales reporting, P&L performance, and cost management.
• Coordinate the flow of supplies and inventory between the factory and outlets.
• Ensure adherence to defined KRAs and maintain accountability across teams.

D. Strategic & Administrative Responsibilities

• Create and monitor KRA/KPI systems across all business verticals.
• Implement task and project tracking using tools such as Asana, ClickUp, or Trello.
• Develop and review operational dashboards and MIS reports weekly and monthly.
• Work closely with HR, Finance, and Procurement teams to ensure smooth inter-departmental coordination.
• Support the Managing Director in planning and executing expansion strategies and operational scaling.

People & Leadership

• Lead and motivate multi-location teams across the factory, cloud kitchens, and outlets.
• Build a culture of discipline, accountability, and high performance.
• Mentor mid-level managers and strengthen on-ground leadership.
• Establish structured feedback systems and ensure consistent performance reviews.
• Maintain a hands-on approach to problem-solving and decision-making.

Who You Are

• A builder and doer, not just a manager — with experience in setting up or scaling businesses from scratch in mid-sized companies or startups.
• Detail-oriented, process-driven, and disciplined in execution.
• Experienced in managing factory, kitchen, and retail operations simultaneously.
• Strong at resource planning, people management, and structured problem-solving.
• Tech-savvy with proficiency in Excel, MIS systems, and modern task-tracking tools.
• Capable of balancing on-ground agility with strategic thinking.
• A lifelong learner with the ability to adapt quickly and handle dynamic environments.

Qualifications

• Bachelor’s degree in Management, Engineering, or Operations (mandatory).
• MBA or Postgraduate degree preferred.
• 8–15 years of experience in operations, manufacturing, FMCG, or retail (non-hospitality).
• Proven experience in setting up new units, plants, or business verticals.

Performance Metrics (KPIs)

• Production efficiency and dispatch accuracy.
• Wastage and stock variance reduction.
• Outlet and kitchen uptime and performance ratings.
• Compliance with SOPs and audit scores.
• Achievement of KRAs across business units.
• Implementation of process improvement and cost optimization measures.

What We Offer

• Competitive CTC with quarterly performance-based incentives.
• Leadership role with direct visibility to the Managing Director.
• Opportunity to build scalable operational systems across multiple business verticals.
• Fast-track career growth toward Head of Operations / COO based on performance and outcomes.

Culture Fit

We are a growing, entrepreneurial organization — not a corporate structure.
We value discipline, ownership, innovation, and long-term commitment.
If you enjoy building systems from scratch, leading teams with accountability, and creating measurable impact — this is the place for you.

Important Note

Please read this JD very carefully before applying.
We are specifically looking for candidates who have experience in mid-sized organizations, are hands-on with operations, and have built or scaled setups from the ground level.
Applicants from large corporate environments with purely administrative experience may not fit this role.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,300,000.00 per year

Benefits:

• Health insurance

Education:

• Bachelor's (Required)

Experience:

• Operations management: 4 years (Required)
• Team management: 4 years (Preferred)
• Microsoft Excel: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person