Senior Operations Quality Officer (UAE National)

Auditing the compliance of medical dispatchers and radio operators with ambulance service policies, procedures, and circulars through listening to calls received from patients, injured individuals, or their relatives, and preparing related reports.

Auditing the compliance of ambulance crews with policies, procedures, and circulars related to ambulance service delivery by reviewing all details of patient transport and preparing related reports.

Reviewing the recording and modifications of all case data in the approved electronic system accurately to ensure data validity.

Auditing the compliance of field and telephone ambulance service providers with customer happiness standards and procedures, and preparing related reports.

Auditing the compliance of ambulance service providers with the policies, standards, and circulars governing patient and casualty transfers to the most suitable hospitals, and preparing related reports.

Auditing the compliance of partners with the terms of agreements and approved policies during patient and casualty transfers, and preparing related reports.

Communicating with concerned entities regarding investigations and taking appropriate actions against hospitals and healthcare facilities that fail to comply with approved agreements and policies related to patient transfer and reception.

Investigating complaints received during the transfer of patients and casualties related to operational issues and preparing related reports.

Conducting periodic measurements of performance indicators related to operational quality in ambulance service delivery.

Preparing reports on challenges encountered in systems and programs used by medical staff during telephone-based and on-site ambulance services and patient transfers.

Following up on the implementation of decisions resulting from audit reports and preparing related reports.

Preparing and following up on correspondences with external entities regarding work obstacles and process simplification, in coordination with the section head and under the direction of the immediate supervisor.

Keeping up to date with developments in the field of work and attending relevant training workshops.

Complying with information security systems, policies, processes, and programs.

Adhering to the standards and rules of professional conduct.

Performing any other related tasks as assigned or documented by the management.

Qualifications

Master’s or Bachelor’s degree in Quality Management or an equivalent field

Master’s degree does not require experience
Bachelor’s degree requires two (2) years of experience in the field of quality or an equivalent area