Senior Operations Role - (E Commerce Domain)

We are seeking an experienced and result-oriented Senior Operations Manager to oversee and optimize our e-commerce business operations . The ideal candidate will have strong expertise in managing end-to-end e-commerce processes including seller/merchant acquisition, account management, business development, and operations excellence . This role demands a strategic thinker with hands-on execution skills who can drive scalable growth across B2B and B2C e-commerce ecosystems.

Job Responsibilities

Business & Operations Management

• Manage day-to-day e-commerce operations across multiple categories and clients including marketplaces, payment wallets, delivery aggregators, online transport networks, and digital platforms.
• Drive merchant and seller acquisition strategies and ensure strong seller/customer account management.
• Monitor seller performance, product/category assortment, and marketplace efficiency to ensure consistent business growth.
• Ensure smooth coordination across cross-functional teams .

Business Development & Growth

• Identify and execute new business development opportunities to expand e-commerce verticals.

P&L Ownership & Strategy

• Manage P&L responsibilities ensuring accurate revenue recognition, cost control, and margin achievement.
• Develop and implement business strategies, KPIs, and performance metrics to achieve growth targets.

Team Leadership

• Lead and mentor multi-level teams
• Foster a collaborative, high-performance culture that delivers consistent results.

Qualifications & Skills

• 10–15 years of experience in e-commerce operations, business development, or sales management, with proven success in driving growth and managing P&L.
• Strong understanding of B2B and B2C e-commerce ecosystems including marketplaces, payment solution and delivery networks.
• Demonstrated experience in merchant/seller acquisition, account management, and customer lifecycle management.
• MBA or equivalent preferred.

Why Join Us?

• Opportunity to lead operations in a fast-growing e-commerce business vertical.

• Ownership of P&L with high visibility to senior leadership.

• Be part of a dynamic team driving innovation and growth in digital commerce.