Senior Operations Specialist

The International University of Science & Technology in Kuwait (IUK) is a newly established private university in Kuwait, with a new Campus located in the heart of Kuwait near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), the University offers a wide range of academic programs in Engineering, Business, and Arts and Social Sciences. In addition to the academic programs, the IUK has established the University Foundation Program (UFP) that offers English and Math foundation programs. IUK is looking for dynamic full-time admin employees who are passionate about contributing to developing a vibrant and successful higher education environment.

Position Summary:

The Senior Operations Specialist supports the Operations Manager in achieving efficiency and excellence in operations. This role involves ensuring processes and procedures are followed, analyzing performance, and identifying areas for improvement. You will be responsible for key areas of operations involving Health, Safety, & Security, as well as management of Inventory, Retail Vendors, Campus Store, Campus Clinic, Event Management, and other areas as required.

Responsibilities:

• Act as liaison - under the direction of the Operations manager - with various departments to ensure operational efficiency and to oversee the smooth running of day-to day campus operations.
• Ensure the implementation and monitoring of policies, procedures and protocols for the Operations Department.
• Support in developing the operations protocols, procedures, service standards and risk assessments.
• Provide oversight in the management of Operations functionalities related to: Health, Safety and Security Standards, Campus clinic, Campus store, Procurement & Purchase, Inventory, Hospitality/ Event Management, Retail/ Leasing.
• Receive and compile reports from the various functions for the operations manager to proactively avoid issues and efficiently manage risks.
• Monitor the execution and maintenance of third party contracts including retail and Food & Beverages vendors.
• Assist with organizing campus events. Manage all hospitality tasks including those for overseas visitors/consultants.
• Prepare and provide different periodical reports (weekly, and monthly) or as required by management.
• Working with various departments to align operational goals and ensure smooth workflows.
• Conduct audits on various departments, ensuring the tasks/projects are completed correctly and within the timeline. Submit reports for areas of improvement.
• Maintain all records accurately on the Shared Drive. Ensure various departments are consistently maintaining the Drives, as needed.
• Other duties as assigned.

Availability & Nature of Work

• Available to work before or after the official University hours to follow-up certain tasks.
• Available to work on weekends, as and when need arises.

Education

• Minimum of bachelor’s degree in business administration or related field.
• Professional Certificates are an added value.

Experience

• Minimum 10 years of experience, out of which 5 years working in Higher Education in positions such as operations or process development and similar areas with a heavy reliance on documentation, workflow, and reporting.

Technical Skills

• Operations Management
• ERP Systems
• Proficiency in One Drive, Microsoft Office and data management software

Behavioral Skills

• Strong Interpersonal Skills
• Strong Oral & Written Communication Skills
• People management skills
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Ability to adapt to changing priorities and work effectively under pressure
• Problem-solving skills