Senior Payroll Administrator

Location: Louisville KY (Hybrid)

This is a hybrid position primarily based in our Louisville KY office office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare has a tremendous opportunity for a Senior Payroll Administrator to join our growing team.

Our Shared Services teams support all of our business lines behind the scenes. Across the world we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team.

Become part of our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You’ll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.

A role you will love

Payroll is part of the Global People Team and operates within a shared service environment delivering a range of related systems and services.

Payroll is a business-critical operation and requires working at pace, subject matter competence, operational compliance, and customer service to fulfil its obligations. It touches on every aspect of the business in terms of paying people and time challenges are faced every pay cycle and annual basis.

The Senior Payroll Administrator is a cross-functional role, responsible for providing consistent payroll service and support to all locations and business units across the North America payroll department. The role will ensure accurate and timely preparation, reconciliation and processing of the company’s bi-weekly payrolls, provide excellent customer service, with a focus on ensuring a positive and seamless employee experience.

• Prepares, reviews, and reconciles the company’s bi-weekly payrolls.
• Ensure compliance with the agreed processes and identify areas of process or system improvement.
• Processes withholdings, deductions, wage garnishments, or other special payroll actions and changes affecting net wages.
• Ensures payroll issues are escalated and resolved with root cause analysis and corrective action for all levels of employees and management.
• Demonstrates a full understanding of applicable wage policies, procedures and work methods associated with assigned duties.
• Maintains current knowledge of city, state, provincial, local, and federal tax frameworks
• Ability to plan and prioritize tasks and deadlines.
• Contribute to the attainment of team KPIs and SLA measures.
• Must always be able to observe etiquette and deliver an excellent standard of customer service.
• Effectively manage business enquiries including more sensitive employee and or complex payroll matters.
Performs related duties as assigned and completes any other tasks necessary for administering a company’s payroll process.

What will you bring to the role?

• High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.
• Extensive knowledge of US payroll, including detailed tax knowledge.
• Knowledge of payroll systems.
• Minimum of 3 years’ experience in working as part of a larger team and in a Shared Service environment requiring collaboration across a number of different teams and functions.
• Experience in working within a diverse team. Must have strong interpersonal skills, maintaining a professional demeanor and understanding the pressures and priorities which may be affecting other team members.
• Experienced in working across multiple payroll entities.
• Experience engaging with third party vendors and US tax authorities.
• Shared Service Environment experience requiring collaboration across different teams and functions.
Participate and contribute to team initiatives/ objectives.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection . Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.