Senior PIFA Program Manager

Job Purpose

To drive enterprise-wide integration across multiple Lines of Business (LoBs) within ABCL by building a unified cross-sell ecosystem focused on unlocking the full revenue potential of existing B2B customers. The role is responsible for deepening CXO relationships, enabling multi-product penetration, institutionalizing enterprise referral frameworks, and driving collaboration-led business growth to deliver strategic revenue acceleration beyond standalone product sales.

Key Performance Indicators (KPIs)

Financial Metrics

• Increase in enterprise cross-sell revenue across Lines of Business
• Growth in average wallet share per enterprise customer
• Qualified enterprise lead-to-conversion ratio
  
  

Customer Metrics

• Number of enterprise accounts onboarded with multi-product solutions
• CXO engagement index and strategic influence outcomes
• Customer retention and advocacy score
  
  

Internal Process Metrics

• Referral conversion percentage across LoBs
• Adoption rate of enterprise program models and frameworks
• Accuracy and timeliness of business dashboards and performance governance (>95% accuracy)
• Reduction in turnaround time (TAT) for program execution and activation
  
  

Capability & Leadership Metrics

• Percentage of stakeholders trained and enabled on enterprise/multi-product strategy
• Cross-functional collaboration index across participating business units
• Number of enterprise-led innovative solutions or frameworks implemented
• Stakeholder engagement and alignment score (program participation, feedback, responsiveness)