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Senior PMO Lead

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Job Description

SUMMARY
Our client, a leading organization delivering a large-scale national digital transformation initiative, is seeking a Senior PMO Lead to oversee and drive the successful execution of this high-impact program. The role involves establishing and managing the PMO, ensuring effective governance, coordination, and delivery across multiple stakeholders and workstreams.

KEY RESPONSIBILITIES INCLUDE |


Stand up & run the PMO

  • Establish PMO governance, processes, and standards (charter, RACI, stage gates, templates).
  • Build and lead a high-performing PMO team (planning, reporting, risk, quality, finance).
  • Create the Integrated Master Plan & Schedule across all workstreams and vendors.
Drive delivery at scale
  • Orchestrate delivery of multiple program modules with diverse stakeholders and partners.
  • Maintain a single source of truth for scope, milestones, dependencies, and critical path.
  • Run cadence: stand-ups, sprint reviews, release planning, cross-agency steering committees.
Own requirements & quality
  • Oversee business requirements (BRD), user stories, and traceability to benefits.
  • Manage change control; protect scope while enabling safe, value-adding change.
  • Lead readiness and go-live checklists; coordinate UAT and release governance.
Engage stakeholders & navigate the local context
  • Map and manage stakeholders across ministries, provincial authorities, regulators, education bodies, and community organisations.
  • Ensure compliance with local laws/regulations: data protection, procurement, accessibility, and inclusion mandates.
  • Translate policy goals into executable delivery plans and measurable outcomes.
Vendor, budget & performance management
  • Coordinate systems integrators, digital product teams, data providers, and delivery partners.
  • Track budgets, forecasts, and benefits; manage commercial obligations and SLAs.
  • Publish executive dashboards with schedule, financials, risks/issues, benefits, and adoption.
Risk, compliance & security
  • Maintain RAID logs; run scenario planning and dependency burn-down.
  • Ensure adherence to security and privacy standards (e.g., secure development practices, role-based access, auditability) and local regulatory requirements.
Build local capacity & sustain impact
  • Coach client PMs and analysts; transfer methods, templates, and tools.
  • Plan and execute handover to steady-state operations with clear KPIs and playbooks.


Requirements

  • 7–10+ years in project/program delivery with significant PMO leadership experience.
  • Proven implementation track record in public sector or top-tier consulting, ideally on large digital transformation programs or national systems.
  • Deep understanding of the local environment: institutions, cultural dynamics, policy cycles, stakeholder landscapes, and regulatory frameworks.
  • Expertise in requirements management (BRD/FRD), agile/hybrid delivery, and product life cycle—from discovery to scaled rollout.
  • Mastery of PMO tools: e.g., MS Project/Smartsheet, Jira/ADO, Confluence, risk & financial trackers, and data-driven reporting.
  • Vendor and contract management experience across multi-supplier environments.
  • Excellent communication and executive presence; able to influence at ministerial/CXO level.
  • Commitment to inclusion, accessibility, and citizen-centred design.
Nice to have
  • Experience with national systems integration, payments, CRM/Case Management, or data platforms.
  • Familiarity with interoperability/open standards, API management, and cloud platforms.
  • Certifications: PMP/PRINCE2, MSP, Agile (Scrum/SAFe), ITIL, or equivalent.
  • Bilingual/multilingual proficiency relevant to the local context.

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