Senior PMO Manager

The Senior PMO Manager is responsible for overseeing the implementation and ongoing management of the Project Management Office (PMO) framework across the organization. This role plays a critical part in enhancing the consistency, predictability, and efficiency of project delivery by introducing and maintaining best practices, governance, and performance standards.

Acting as a key driver of project excellence, the Senior PMO Manager ensures that all project-related information including deliverables, risks, and issues is effectively captured, communicated, and addressed. The role requires close collaboration with project leaders, technical teams, and cross-functional stakeholders to streamline execution and align delivery with strategic business objectives.

A highly customer-focused and leadership-oriented position, the Senior PMO Manager is also responsible for managing the day-to-day operations of the PMO, ensuring smooth interfacing between departments and maintaining alignment with client expectations. This position holds end-to-end accountability for planning, coordinating, and delivering projects on time, within budget, and according to defined scope, while consistently meeting business requirements and quality standards.

Duties & Responsibilities :

PMO Strategy & Setup

• Establish and implement standardized PMO frameworks, tools, templates, and methodologies across all CNS projects.
• Define, measure, and monitor PMO objectives in alignment with CNS s broader strategic goals and business priorities.
• Foster a high-performance delivery culture rooted in consistency, transparency, agility, and operational efficiency.

Project Governance & Execution

• Oversee end-to-end delivery of all CNS projects and programs, ensuring alignment to scope, schedule, budget, and quality standards.
• Conduct regular project reviews to assess status, risks, dependencies, and corrective actions.
• Monitor adherence to internal delivery standards, client SLAs, and governance protocols, ensuring stakeholder accountability.

Talent & Capability Development

• Build and maintain a strong PMO team by driving skills development, training programs, mentoring initiatives, and formal certifications.
• Conduct capacity planning and performance evaluations to align PMO resources with current and future business demands.

Stakeholder Engagement

• Act as a central escalation point for high-risk project issues and governance challenges, ensuring timely resolution.
• Collaborate with internal business units to align project priorities, streamline dependencies, and eliminate delivery roadblocks.
• Provide regular updates to senior leadership and external clients on program health, project portfolio performance, and strategic outcomes.

Delivery Excellence

• Lead continuous improvement initiatives to optimize PMO operations through KPIs, feedback loops, and benchmarking.
• Support project teams with advanced guidance on estimation, scope definition, change management, and conflict resolution.
• Step in as needed to support high-priority internal or client-facing projects to ensure delivery continuity and stakeholder satisfaction.