Senior Process Executive

Key Responsibilities:

• Job Description Process Executive Sr process executive Process specialist as per experience Location Pune Employment Type Full Time
• Key Responsibilities
• Provide first level resolution to the customers
• Diagnose and troubleshoot technical issues escalating more complex problems to higher level support when necessary
• Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
• Build rapport with customers through active listening effective communication and attention to detail
• Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
• Document and track customer interactions and technical issues in the service management system
• Stay up to date with product knowledge and industry trends to provide accurate information and support
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills
• Must to adhere and non negotiables
• Excellent in communication
• Need to work on US shift timings
• Need to complete specific and dedicated training programs set by the client
• 24 7 flexible shifts
• 100 WFO no hybrid
• Preferred Qualifications Any Graduate
• Additional certifications in customer service upskilling