Senior Product Delivery Associate - Marketing transformation

JOB DESCRIPTION

Are you ready to lead innovation in marketing transformation? Join our Card Marketing team and help shape the future of campaign management in a dynamic, collaborative environment. You’ll accelerate your career growth, work alongside passionate change leaders, and make a lasting impact on how we deliver results. At J.P. Morgan, your ideas and leadership will drive industry-leading solutions and empower teams to achieve more.

As a Senior Product Delivery Associate in Card Marketing Transformation, you will work within a team of change managers and user acceptance testers to deliver a game-changing process and capability transformation roadmap. You will drive program management, change management, and go-to-market strategy design across five transformation pillars, bringing teams together to achieve strategic objectives. You will lead by example, influence cross-functional partners, and create structure in a fast-paced, matrixed environment. Your leadership will help us reimagine how we deliver consistent marketing and customer experiences.

Job responsibilities

• Drive multiple, concurrent strategic, complex, and highly visible programs as a thought-leader
• Establish and maintain a single, prioritized backlog across five Card Marketing Transformation pillars, ensuring strategic alignment with organizational goals
• Oversee transformation organizational health and ongoing governance model, including agile-driven capability planning and prioritization with multiple Product and Technology partners
• Develop and implement an agile-driven user acceptance testing and change management program, rooted in rapid, continuous delivery principles
• Communicate to all levels of the organization through compelling, impactful storytelling, including presentation decks and monthly newsletters
• Facilitate project status presentations to ensure communication, alignment, and coordination across all stakeholders
• Foster an environment where all voices are heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Champion both business and culture transformation, leading with consistency, integrity, and humility

Required qualifications, capabilities, and skills

• 7+ years of related experience (program management and product owner-related experience)
• Proven experience as a Product Owner or Product Manager in the marketing technology space.
• Strong understanding of marketing technology platforms and tools.
• End to end program delivery and user acceptance testing experience – including understanding of best practices, tools, and processes
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

ABOUT US


ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.