Senior Product Owner

Job Title: Senior Product Owner – Professional Services Automation (PSA)

Reports To: Product Manager

Department: Product Management

Location: Remote

Role Overview:

The Senior Product Owner – PSA Systems will work closely with the Product Manager to define, refine, and execute the vision for the company’s Professional Services Automation platform. This role is responsible for translating business objectives into actionable Agile deliverables, ensuring the PSA solution effectively supports project delivery, resource management, and financial performance across the organization.

The Senior Product Owner will own the product backlog, craft clear and actionable user stories, and collaborate with global cross-functional teams to deliver high-quality, high-impact product releases on schedule.

Key Responsibilities:

1. PSA Product Strategy & Planning

• Support the Product Manager in developing and implementing PSA product strategies aligned with company objectives and industry trends.
• Conduct market and customer research to identify emerging needs in project delivery, resource planning, billing automation, and reporting.
• Contribute to the definition of the PSA roadmap, ensuring it supports the business’s growth and operational efficiency goals.

2. Agile Delivery & Backlog Ownership

• Own and manage the PSA product backlog — translating business priorities into detailed, well-structured epics and user stories.
• Define acceptance criteria, business rules, and user flows for PSA modules such as project management, resource scheduling, time & expense tracking, billing & invoicing, and reporting.
• Collaborate with Scrum Masters, Developers, and QA Engineers to ensure alignment between business requirements and technical execution.
• Participate actively in Agile ceremonies — including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Track sprint progress and ensure deliverables align with roadmap priorities and quality standards.

3. User Story Development & Validation

• Write clear, user-focused stories that articulate business value and are easily understood by development teams.
• Engage stakeholders to validate user stories and acceptance criteria before sprint inclusion.
• Leverage tools like JIRA, and Confluence for backlog management, sprint tracking, and documentation.

4. Cross-Functional Collaboration

• Work closely with internal stakeholders across Project Management, Finance, HR, and Operations to understand workflow challenges and translate them into PSA feature requirements.
• Collaborate with UX/UI teams to ensure intuitive user experiences that enhance adoption and satisfaction.
• Coordinate with international development and QA teams to ensure timely, consistent delivery.

5. Product Delivery & Optimization

• Support end-to-end PSA product lifecycle — from planning and development through testing, release, and adoption.
• Analyze system performance and user feedback to identify improvement opportunities.
• Partner with the Product Manager to prioritize enhancements that improve efficiency, scalability, and user experience.

6. Continuous Improvement & Process Refinement

• Identify and implement improvements in Agile and product delivery processes.
• Contribute to internal documentation, product guides, and release notes.
• Support stakeholder communications, product presentations, and training sessions as needed.

Qualifications & Experience:

• Education: Bachelor’s degree in information systems, Computer Science, or a related field (master’s preferred).
• Experience: 5 years of experience as a Product Owner or Business Analyst in PSA, project management, or enterprise software environments.
• Deep understanding of Professional Services Automation systems and workflows — including project planning, resource allocation, billing, and performance tracking.
• Strong expertise in Agile/Scrum methodologies and backlog management.
• Proven experience writing user stories, defining acceptance criteria, and collaborating across multi-disciplinary teams.
• Proficiency in JIRA, Confluence, or similar Agile project management tools.
• Excellent analytical, communication, and organizational skills.

Preferred Certifications:

Agile & Product Certifications any of the following.

• Certified Scrum Product Owner (CSPO) – Scrum Alliance
• Professional Scrum Product Owner (PSPO I or II) – Scrum.org
• SAFe Product Owner/Product Manager (POPM) – Scaled Agile Framework
• Agile Certified Practitioner (PMI-ACP) – Project Management Institute
• ICAgile Certified Professional – Agile Product Ownership (ICP-APO) – ICAgile

PSA / Business Process Certifications

• Project Management Professional (PMP) – PMI
• Lean Six Sigma – Green Belt or higher – for process optimization

Key Competencies:

• Strong understanding of service-based business operations
• Advanced user story and backlog management skills
• Strong communication and stakeholder alignment capabilities
• Analytical and data-driven decision-making
• Collaborative, proactive, and delivery-focused mindset
• Ability to translate strategic direction into actionable Agile execution