Senior Project Manager

The Sr. Project Manager is responsible for end-to-end coordination of service installations and internal projects. This includes drafting project plans, managing scopes (cost, time, quality), leading project teams, and ensuring client satisfaction. You will be managing multiple projects simultaneously. The role involves both strategic planning and hands-on execution.

What You Will Do

Here's a more detailed look at the responsibilities of the Project manager:

• Project Coordination:
  • Lead internal and external project kick-offs
  • Create and manage project plans and scope
  • Monitor planning, budget, and quality
  • Coordinate project teams including clients and third parties
• Client & Stakeholder Engagement:
  • Serve as primary contact for clients and partners
  • Provide regular updates and reports
  • Ensure smooth handover to Client Support
• Process & Documentation:
  • Maintain accurate documentation and administration
  • Ensure compliance with ISO standards
  • Identify and resolve bottlenecks
• Financial oversight:
  • Manage invoicing and financial tracking suppliers
  • Manage customer billing
• Evaluation & Aftercare:
  • Conduct project evaluations
  • Provide after-care and support post-installation

What Qualifies You

The required skills and qualifications for the Project manager are:

• Skills & Competencies:
  • Strong analytical and problem-solving skills
  • Effective project management and planning abilities
  • Able to manage multiple projects simultaneously
  • Excellent communication (verbal and written) in English
  • High emotional intelligence and interpersonal skills
  • Team leadership and collaboration
  • Client-focused mindset
  • Accuracy and integrity
• Technical Knowledge:
  • Excellent skills in Microsoft Office Suite and MS Project Software
  • Familiarity with telecommunication systems and PABX
  • Prince2 Foundation certification (preferred)
  • Basic understanding of Evolve IP services and troubleshooting tools
  • Knowledge of ISO27001 and procedures
• Education & Experience:
  • Bachelors degree in IT or Computer Sciences
  • Minimum 5 years of experience in project management
  • o PMP Certification highly desired
  • o Excellent client-facing communication skills.
• Key Performance Indicators:
  • Service Delivery & On-time delivery
  • Revenue to plan
  • Cost to revenue
  • Client satisfaction
  • Number and severity of issues post-installation
  • Knowledge transfer to Client Support & acceptance Client Support
  • Up- & cross-sell success
  • Completion of required XTIUM training before due dates

Note: This is a full-time position that requires adherence to the Central European Time Zone.