Senior Property Manager

Role Summary

We are seeking a dynamic and results-driven Property Manager / Senior Property Manager to lead the management of our retail property portfolio. The ideal candidate will have proven UAE experience managing shopping malls, high-street retail destinations, and community retail centres. This role encompasses full operational oversight, tenant relations, leasing coordination, and asset optimization to maximize NOI and enhance tenant experience. The position offers significant career growth opportunities within a leading global real estate platform.

Key Responsibilities

• Retail Operations & Asset Management
• Oversee day-to-day operations of a diverse retail portfolio including shopping malls, high-street retail, and community centres
• Develop and implement property business plans to optimize asset performance, footfall, and tenant sales
• Monitor retail KPIs including occupancy rates, tenant sales per sqm, footfall analytics, and customer dwell time
• Conduct regular property inspections ensuring retail environments meet premium presentation standards
• Drive initiatives to enhance the shopper experience and position assets competitively in the market

• Tenant Relations & Retail Leasing
• Serve as the primary point of contact for retail tenants, maintaining strong relationships with anchor tenants and specialty retailers
• Coordinate with leasing teams to optimize tenant mix strategy across F&B, fashion, entertainment, and services categories
• Lead lease negotiations with prospective and existing tenants to maximize rental income and occupancy
• Evaluate prospective tenants based on brand positioning, financial stability, and alignment with retail strategy
• Manage lease renewals, rent escalations, and termination processes in accordance with contractual obligations
• Oversee tenant arrears management, ensuring timely rent collection and dispute resolution

• Financial Management & Reporting
• Prepare and manage annual operating budgets, service charge budgets, and CAPEX forecasts
• Monitor and report on financial performance including NOI, collection rates, and variance analysis
• Deliver monthly, quarterly, and annual reports on property operations, leasing activity, and market positioning
• Provide strategic recommendations to landlords/investors on asset repositioning and value enhancement
• Oversee service charge reconciliations and ensure compliance with RERA regulations

• Facilities & Vendor Management
• Supervise FM service providers (security, cleaning, MEP, landscaping) ensuring SLA compliance
• Develop and oversee annual maintenance budgets and AMC procurement
• Ensure compliance with Dubai Municipality, Civil Defence, and health & safety regulations
• Coordinate emergency response procedures and business continuity planning
• Conduct regular audits of service quality and implement continuous improvement initiatives

• Fit-Out & Project Coordination
• Manage tenant fit-out approval process ensuring compliance with design guidelines and safety standards
• Coordinate with landlords, developers, and authorities to secure NOCs and fit-out permits
• Oversee property improvement projects and CAPEX initiatives to enhance asset value
• Conduct inspections of completed fit-outs before tenant handover

• Marketing & Community Engagement
• Collaborate on retail marketing strategies, seasonal campaigns, and promotional events
• Support community engagement activities to drive footfall and tenant sales
• Coordinate with marketing teams on property branding and digital presence
• Organize tenant coordination meetings and retailer engagement programs

• Team & Stakeholder Management
• Manage and mentor property coordinators, assistant managers, and administrative staff
• Act as primary liaison between landlords, tenants, and service providers
• Build relationships with key stakeholders including government authorities, master developers, and investors
• Represent the company in industry forums and maintain market intelligence on retail trends

• Required Qualifications & Experience
• Bachelor's degree in Real Estate, Business Administration, Facilities Management, or related field
• Property Manager: 4-6 years of property management experience with minimum 2 years in UAE retail
• Senior Property Manager: 7-12 years of property management experience with minimum 4 years in UAE retail
• Demonstrated experience managing shopping malls, retail centres, or mixed-use developments
• Strong understanding of UAE real estate regulations including RERA, Ejari, and tenancy laws
• Proven track record in tenant relations, lease negotiations, and occupancy optimization
• Proficiency in property management software (Yardi, MRI, or equivalent)
• Advanced Microsoft Office skills (Excel, PowerPoint, Word)
• Excellent communication skills in English; Arabic is a strong advantage
• Valid UAE driving license

• Key Competencies
• Strategic thinking with strong commercial acumen
• Exceptional stakeholder management and negotiation skills
• Results-oriented with ability to manage multiple properties simultaneously
• Strong analytical skills with attention to financial detail
• Leadership capability with experience developing high-performing teams
• Adaptability in fast-paced, dynamic retail environments
• Customer-centric mindset focused on tenant and shopper experience

Additional Information

At Cushman & Wakefield Core, we embrace diversity and inclusion, striving to create a collaborative working environment and a community supporting your career growth. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, gender, nationality, or background.