Senior Sales Account Manager

Job Objective:

To lead relationships with strategic clients (governmental entities or large enterprises) and deliver customized digital and advisory solutions that address their actual needs through gap analysis, use case development, and the design of value-driven proposals—ensuring client satisfaction, business growth, and representing the company professionally in relevant conferences and industry events.

Key Responsibilities:

1. Strategic Account Management:

Build trusted, long-term relationships with key clients and decision-makers.

Understand client strategies and digital transformation plans and align them with executable solutions.

Act as the voice of the client internally to ensure solution alignment with their expectations.

Coordinate regular performance review meetings and identify areas for improvement.

2. Consultative Selling & Needs Analysis:

Lead initial discussions to assess the client’s operational environment and business challenges.

Perform gap analysis between the current state and desired outcomes.

Develop use cases that highlight digital transformation or optimization opportunities.

Collaborate with technical and advisory teams to design tailored digital solutions.

3. Solution Presentation & Negotiation:

Prepare high-quality technical and commercial proposals that emphasize business value and ROI.

Deliver professional presentations to a variety of stakeholders (executives, technical teams, finance).

Negotiate commercial and technical terms to achieve mutually beneficial agreements.

Support in preparing government tenders and memorandums of understanding when needed.

4. Account Growth & Strategic Development:

Continuously identify new opportunities within existing accounts by tracking evolving client needs.

Propose future initiatives that the company can implement to deepen engagement.

Monitor project delivery and ensure customer satisfaction and service quality.

5. Representation in Conferences & Events:

Represent the company in conferences, exhibitions, and forums related to digital transformation and technology.

Participate in panels and discussions as a speaker or official company delegate.

Monitor market trends and emerging practices through event participation and share insights with internal teams.

Build new professional networks that enhance the company’s market presence and strategic positioning.

Qualifications & Experience:

Bachelor’s degree in Business Administration, Information Technology, Information Systems, or equivalent.

Minimum of 4 years of experience in business development, key account management, or digital solution sales.

Proven experience working with government or enterprise clients.

Strong knowledge of digital transformation frameworks and national digital governance standards (e.g., DGA, NORA, TOGAF).

Solid understanding of enterprise systems and technologies (e.g., ERP, CRM, BPM, cloud solutions, system integrations).

Core Competencies:

Business analysis skills, including gap assessment and use case development.

Excellent communication and presentation skills in both Arabic and English.

Public speaking ability and professional representation in formal settings.

Strong negotiation skills and long-term relationship management