Senior Sales Manager - HORECA

Job Description:

Are you a driven sales professional with a passion for the hospitality sector? We are looking for a dynamic HORECA Sales Manager to lead our growth in the Hotels, Restaurants, and Cafés channel. This is a fantastic opportunity to join a fast-paced, innovative company and make a real impact in the food & beverage industry.

Job Responsibilities:

• Develop and maintain nurturing relationships with HORECA clients and retail partners.
• Upsell and suggest alternatives for out-of-stock items to maximize sales.
• Prepare annual contracts in coordination with customers.
• Coordinate with the sales team to justify delivery costs and confirm timely order placement.
• Supervise the order lifecycle from placement to delivery and ensure LPO accuracy.
• Monitor shelf life expiry dates and control market returns/damages.
• Maintain strong partnerships with stores, retailers, and key accounts.
• Meet and greet clients and visitors professionally.
• Manage and coordinate with 3rd party online vendors (Amazon, Mumzworld, etc.).
• Monitor sales, promotions, marketing, and social media activities across e-commerce platforms.
• Ensure proper functionality of the website and e-commerce systems.
• Execute data-driven activities and track performance metrics.
• Track and report outcomes of data-driven insights to support business growth.
• Liaise daily with the warehouse to ensure timely and accurate order fulfilment.
• Ensure accurate inbound split in coordination with the commercial team and warehouse.
• Take ownership of orders and ensure smooth communication between teams.
• Coordinate with 3rd party vendors via email and phone to resolve logistics and order issues.
• Ensure invoicing, shipping, and sales order processes are followed accurately.
• Manage customer satisfaction and service quality.
• Resolve issues in collaboration with customer service representatives and the sales team.
• Handle cash invoices professionally and ensure proof of invoice is shared with accounts.
• Manage credit control and follow up on payments for all accounts.
• Prepare reports, correspondence, and presentation materials.
• Maintain and update the company profile, filing systems, and customer records.
• Ensure all LTOs and invoicing processes are completed on time, in accordance with company policy.
• Identify and pursue strategic business partnerships and customer loyalty programmes.

Key Requirements:

• Bachelor’s degree in Business, Marketing, or Hospitality.
• Minimum 3–5 years of experience in HORECA sales or FMCG, with exposure to e-commerce platforms.
• Experience in exploring new markets and driving sales growth.
• Proven network and contacts within the hotel and restaurant industry.
• Strong negotiation and relationship-building skills.
• Excellent communication and presentation abilities.
• Proficiency in Excel and strong reporting/analytical skills is essential.
• Prior experience in an organic or health food sector is a plus.
• A valid UAE driving license is mandatory, preferably with your own car.

Job Type: Full-time

Application Question(s):

• Can you start work immediately?
• Do you have a UAE Driving License?