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Senior Scrum Master

Hanger is seeking an experienced Senior Scrum Master to enable 2–4 cross-functional product and platform teams (and mentor other Scrum Masters) in delivering secure, high-impact software, data and business capabilities for Hanger. You’ll coach at the team and program level, mature flow and predictability, and align delivery to OKRs—while safeguarding quality, security, and compliance. You’ll facilitate agile practice excellence, remove impediments, and help teams deliver measurable outcomes that matter

Coach at multiple levels: Elevate agile maturity for engineers, Product Owners, and managers; mentor Scrum Masters and foster a community of practice.
Facilitate delivery at scale: Lead Scrum events for assigned teams and coordinate cross-team planning, dependencies, and integrated reviews/demos.
Plan with outcomes: Partner with Product and Engineering on outcome-based roadmaps, quarterly/PI planning, capacity forecasting, and release strategies.
Remove systemic blockers: Surface and resolve cross-team impediments; drive clear options/tradeoffs and timely decisions with stakeholders and leadership.
Make work visible: Stand up program dashboards (throughput, cycle time, WIP, flow efficiency, forecast accuracy, incident/defect trends) that inform action.
Improve flow & quality: Champion lean practices (WIP limits, work slicing, trunk-based development, CI/CD, test automation, definition of done/ready).
Protect security & compliance: Embed practices that safeguard PHI/PII and align to HIPAA and company policies; partner with Security and Compliance.
Change leadership: Guide teams through process changes (e.g., Kanban, Scrum-of-Scrums, SLO adoption) and codify playbooks/templates for reuse.
Communication & stakeholder mgmt.: Provide concise status and insights to executives; facilitate risk/issue management with data and customer impact.

6-10+ years as a Scrum Master or Agile Coach with software/data delivery teams in a product or platform environment.
Experience in regulated or healthcare environments and comfort working with PHI/PII.
Certifications such as PSM II/III or CSP-SM (or equivalent experience); SAFe SSM/SPC, KMP, or ICP-ACC/ATF are a plus.
Certifications such as PSM I/II or CSM (or equivalent experience). SAFe SSM/SPC a plus.
Demonstrated experience improving team flow (e.g., reducing cycle time, increasing predictable delivery).
Nice to have — Experience
- Experience in healthcare, payer/provider, medical devices, or other highly regulated industries.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

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