Senior Service Designer

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a senior service designer within our Customer Relationship Management (CRM) Operations team, you’ll lead the design of virtual employee experiences for contact center frontline and supporting roles. In this role, you'll enhance employee productivity by refining processes to be more intuitive and efficient, applying best external practices and integrating emerging technologies. You'll reconceptualize how we work to elevate employee experiences and business outcomes. You’ll use a diverse skillset across service, interaction, and visual design to reinvent operational processes, from conceptual frameworks to detailed design. You’ll also plan, prioritize, and deliver design work for interdisciplinary projects, occasionally leading small teams. Additionally, you’ll contribute as a hands-on designer while mentoring others and serving as a recognized design expert.

This is a remote position.

Must-have qualifications

• A minimum of seven years of experience designing user experiences for digital products or services
• {OR} Bachelor's degree or higher and a minimum of four years of experience designing user experiences for digital products or services

Preferred skills

• Proficient in the design of service blueprints and process maps, with a specialization in visualizing business systems and decision-making processes
• Strong experience with Adobe Creative Suite and Figma, to create compelling visuals for presentations, infographics, and interfaces to effectively communicate concepts
• Proven ability to manage projects and collaborate interdisciplinary
• Proven experience collaborating with technical teams to translate business requirements into effective design solutions

Compensation

• $95,800 - $127,700/year
• Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position

#LI-CM1