Senior Software Engineer

Senior Software Engineer

We're looking for an Senior Software Engineer candidate with experience in (PC, IICS, DQ, DG), to join our team in (Bangalore/hybrid).

You will report to the Associate Director, Technical Support.

Technology You'll Use

Informatica product knowledge, Databases, Troubleshooting, and also providing technical support for diagnosing, troubleshooting, and debugging of complex software.

Your Role Responsibilities? Here's What You'll Do

• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
• Review customer support cases that is stuck and providing a breakthrough.
• Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
• Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
• Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.

What We'd Like to See

• As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.

Role Essentials

• Understanding of relational databases like Oracle, Sql server, MySQL
• Experience with Cloud ecosystems like AWS, Azure or GCP
• Experience in operating systems such as Windows, UNIX/Linux
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 3+ years of relevant professional experience
• Experience in version control tools (Git, Bitbucket)