SENIOR SOFTWARE ENGINEER (BUS/RAIL FLEET SYSTEMS)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Provides lead technical, administrative, and programming support to key organizational functions in performing system analysis, design and programming, troubleshooting, modifications, maintenance, implementation, and integration of one or more systems comprising large and /or highly complex application areas and processes; recommends new technologies to improve efficiency and ensure quality.

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Examples of Duties

• Analyzes issues, designs and develops solutions, and implements complex application information systems using change control procedures based upon user priorities

• Develops systems and/or applications that are native to Oracle EBS (E-Business Suite), or other computer applications for enterprise resource planning (ERP), customer relationship management (CRM), and supply-chain management (SCM) processes

• Provides status of ongoing projects regarding upgrades and issues

• Supports system maintenance coordinating with Database group

• Estimates the efforts required for each task and updates supervisors

• Develops interfaces for different systems to communicate to each other

• Advises user departments and other Information Technology Services (ITS) support teams on system requirements, enhancements, and new technologies

• Provides technical direction for a team of technical staff; sets guidelines and exercises leadership skills to establish and meet target dates on large and highly complex projects involving multiple systems

• Recommends approval of system designs and interacts with user managers and department users in a senior leadership capacity

• Researches, identifies, and refers complex technical problems related to platform management, database administration, network connectivity, and desktop support to the appropriate ITS operating unit for resolution

• Advises user departments and other ITS support teams on system requirements and enhancements

• Oversees the preparation of project reports, such as technical overviews, client recommendations, alternatives to business requirements, feasibility studies, project proposals, and requests for proposals for the purchase of new software and hardware

• Monitors and leads consultants in the analysis, design, implementation, and integration of application business systems

• Leads in the evaluation of commercial off-the-shelf (COTS) software

• Oversees the configuration, implementation, and integration of commercial off-the-shelf (COTS) software

• Develops software and hardware specifications and standards

• Ensures that clients have the necessary training and documents to properly utilize computer systems

• Leads the department's information security, disaster recovery, and safety programs

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  May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science or a related field

Experience

• Four years of relevant experience in designing, implementing, and maintaining complex information systems in a relational database network environment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

• Based on assignment, Microsoft Certified Solutions Associate (MCSA) certification, Microsoft Office Specialist (MOS) on SharePoint 2010, Microsoft Certified Technology Specialist (MCTS) for Office 365, or Adobe Certified Associate (ACA) preferred

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience utilizing Transit Applications for Bus and/or Rail operations, such as Advanced Transportation Management System, (ATMS), HASTUS, Digital Incident Management System (DIMS), SmartDrive or similar distributed real-time client-server application
• Experience reporting applications, mobile router configuration, and application operations center support or similar
• Experience utilizing video surveillance systems, such as on-board Network Video Recorder (NVR’s) and digital camera platforms
• Experience supporting servers, databases, cloud systems, web tools
• Experience supporting data centers and 24/7 critical operational systems

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices related to information systems and supported business areas
• Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
• Transit data, schedules, routes, patterns, and best practices
• Oracle ADF (Application Development Framework) programming and Oracle applications
• Microsoft Office 365 and SharePoint
• Mobile application technology
• Programming languages, including PL/SQL (Procedural Language/Structured Query Language), Java, and Visual Basic
• Software and computer operating systems, including Linus, Unix, and network technology
• Project management techniques and tools
• Mathematics used in complex business applications
• Business process and system process modeling and problem-solving techniques

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Developing and implementing complex information systems using software engineering techniques
• Developing and implementing web-based computer applications
• Windows server administration
• Programming using .Net
• Clearly defining system integration and interface requirements
• Data analysis and data modeling
• Creative problem solving
• Using a personal computer and associated applications
• Effective oral and written communication
• Training non-technical users in a variety of applications
• Identifying opportunities for innovation

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Function as a technical lead, providing technical project management across multiple projects and concurrent tasks
• Understand current customer needs, resolve conflicting project and/or client requirements, and plan for future growth
• Analyze and evaluate system changes to determine feasibility
• Analyze situations, identify problems, and recommend and implement solutions in a cost-effective manner
• Identify and resolve conflicting project and/or client requirements
• Manage systems that are in production
• Identify errors and resolve issues in a timely manner
• Understand, interpret, and apply laws, business rules, regulations, policies, procedures, and contracts to support business processes
• Prepare reports, proposals, presentations, and correspondence in a professional manner
• Interact professionally with various levels of employees and outside representatives
• Learn new technology and complex systems
• Meet tight time constraints and project deadlines
• Maintain confidentiality regarding sensitive information
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership