Senior Spa Supervisor

We are seeking an experienced and dedicated Senior Spa Supervisor to oversee the day-to-day operations of a luxury private spa. The ideal candidate will be proactive, service-oriented, and possess strong leadership and technical skills. This position is perfect for someone with a passion for wellness, client satisfaction, and maintaining the highest service standards.

Key Responsibilities:

• Manage and supervise daily spa operations to ensure a smooth and exceptional guest experience.
• Lead, train, and motivate a team of six spa professionals, including therapists and reception staff.
• Act as the main point of contact for VIP guests and family members, ensuring personalized and discreet service.
• Remain on-call as needed to support spa operations across multiple residences.
• Operate and maintain advanced spa and wellness equipment, including:
• Cryo Room
• Light Therapy Machines
• Oxygen Room and Laser Machines
• Oversee treatment schedules, staff rosters, and daily appointments.
• Monitor inventory, product usage, and stock levels.
• Maintain compliance with spa policies, hygiene standards, and safety protocols.
• Handle guest inquiries, feedback, and service recovery with professionalism.
• Support the creation and coordination of spa promotions and treatment packages.

Qualifications & Requirements:

• Minimum 5 years experience in a supervisory role within a luxury spa, wellness center, or hospitality environment.
• Strong leadership, organizational, and interpersonal skills.
• Technical knowledge and experience in operating spa and wellness equipment.
• Excellent communication skills and fluency in English.
• Professional appearance and a client-focused attitude.
• Ability to work independently, handle pressure, and multitask efficiently.
• Flexibility to travel or be on-call as required.

Job Type: Full-time

Pay: AED18,000.00 - AED20,000.00 per month

Experience:

• luxury spa, wellness center, or hospitality environment: 5 years (Required)