Senior Specialist - AdministrationFull Time

Job Purpose

To lead and support the planning and execution of patient engagement initiatives that foster meaningful interactions, enhance satisfaction, and promote a patient-centered culture across the hospital. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:

 Design and implement patient engagement programs aligned with hospital strategy and patient experience goals

 Conduct advanced analysis of patient feedback and behavior to identify areas for improved communication and involvement

 Collaborate with clinical and support departments to co-create patient-centered processes and touchpoints

 Lead focus groups, advisory councils, and other patient involvement platforms to gather insights

 Support the development of educational materials and digital engagement content tailored to patient needs

 Monitor patient engagement KPIs and contribute to regular reporting for leadership

 Act as a liaison between patients and departments to ensure concerns and suggestions are addressed proactively

 Mentor junior staff and provide guidance on engagement tools, language, and patient interaction strategies

 Drive continuous improvement based on patient feedback, perception data, and best practices

 Ensure alignment with regulatory and accreditation standards related to patient rights and communication

Key Contacts Key Internal Stakeholders Key External Stakeholders

 Operations and IT Teams

 Clinical Departments (Nursing, Physicians)

 Marketing and Communications

 Quality and Patient Safety Teams

 All staff

 Patients and Families

 Ministry of Health (MOH)

 Accreditation Bodies (e.g., CBAHI)

 Benchmarking and performance analytics vendors

Job Qualifications and Requirements Knowledge and Experience

 5–7 years of experience in patient engagement, experience, or healthcare communication

 Strong understanding of patient rights, engagement strategies, and experience measurement tools

 Familiarity with Saudi healthcare regulations and accreditation standards (e.g., CBAHI, JCI) Education and Certifications

 Bachelor’s degree in Healthcare Administration, Communication, Psychology, or related field Skills

 Excellent interpersonal and communication skills

 Strong project management and facilitation abilities

 Data analysis and insight generation from surveys or patient feedback

 Proficiency in tools such as Excel, PowerPoint, and patient experience platforms

 Fluency in English and Arabic are a plus

 Empathetic, culturally sensitive, and service-oriented mindset Attitude

 Strong Work Ethic

 Dependability and Responsibility

 Possessing a Positive Attitude

 Adaptability

 Honesty and Integrity

 Self-Motivated

 Motivated to Grow and Learn

 Strong Self-Confidence Conditions

 This job description will become effective from the date signed by the employee.

 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee