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Senior Specialist - Licensing Systems Support
JOB_REQUIREMENTS
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KEY RESULTS ACCOUNTABILITIES
- Coordinate a team of tech support specialists/help desk team.
- Prioritize licensing systems related problems as they come in to Help Desk and escape when necessary.
- Assign problems/tasks to tech support specialists.
- Regularly analyze and review logs to determine if problems are imminent and develop solutions before, they occur.
- Analyze situations and determine resources needed to solve them.
- Follow up with RTA business departments to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions.
- Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records.
- Education: Bachelors' /Masters' degree in Information Technology, Computer Science, or Computer Engineering.
- Experience: Bachelors' degree: 8 years of working experience. Masters' degree: 6 years of working experience.
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