Senior Support Engineer_01

• Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs).
  
• Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes.
  
• Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.
  
• Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies.
  
• Maintain the knowledge base and documentation to support both customers and internal team members.

Requirements

• Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)
  
• Proficiency in SQL
  
• Experience with relational databases
  
• Experience with cloud data infrastructure on AWS or Azure
  
• Monitor data pipeline errors and proactively resolve them
  
• Familiarity with DevOps practices, including CI/CD pipelines
  
• Bachelor’s in Computer Science, Engineering, Data Science, or a related field
  
• Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis
  
• Ability to learn systems and business processes quickly
  
• Ability to explain technical concepts to non-technical stakeholders.