Technical Support Engineer

Job Summary:

We are seeking a skilled and customer-focused WhatsApp Support Engineer specializing in UPS (Uninterruptible Power Supply) and inverter systems. The role involves providing real-time technical assistance to customers via WhatsApp, diagnosing issues, offering troubleshooting guidance, and ensuring timely resolution to maintain high levels of customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer queries received via WhatsApp.
• Provide real-time technical support and troubleshooting for UPS and inverter systems.
• Guide customers through installation, configuration, fault diagnosis, and basic repairs.
• Record and escalate complex technical issues to senior engineers or field support teams when necessary.
• Maintain accurate logs of interactions and follow-ups using CRM tools or support logs.
• Educate customers on product usage, warranty policies, and preventive maintenance.
• Collaborate with the sales and service teams to ensure seamless support.
• Stay updated with the latest models, firmware updates, and product documentation.

Qualifications:

• Diploma or Bachelor’s Degree in Electrical/Electronics Engineering or a related field.
• 1–3 years of experience in technical support, preferably with UPS and inverter products.
• Familiarity with different UPS topologies (online, offline, line-interactive) and inverter types.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills in English (Arabic is a plus).
• Proficient in using WhatsApp Business and CRM tools.

Skills Required:

• Technical knowledge of power electronics and energy backup systems.
• Patience and customer-oriented mindset.
• Ability to explain complex technical details in a simple manner.
• Team player with good organizational skills.
• Ability to multitask and manage time efficiently.

Working Conditions:

• Support may be required during weekends or off-hours depending on the customer base.
• Role may involve occasional visits to client sites for product training or escalated support.

Job Types: Full-time, Fresher

Pay: Rs20,000.00 - Rs30,000.00 per month

Work Location: In person