Technical Support Engineer (Onsite)

• Strong troubleshooting skills for email hosting, domain hosting, internet connectivity, browsing, and slow internet performance issues.
• Good understanding of MikroTik networking. Experience with Cisco devices is an added advantage.
• CCNA certification is preferred.
• Knowledge of Oracle ERP and Cloud Computing will be considered a plus.
• Excellent coordination and communication skills to effectively escalate incidents to the Infrastructure Team and collaborate with the Layer II Support Team to ensure timely resolution.
• Ability to prioritise, track, and follow up on support tickets while maintaining high standards of customer service.
• Visit customer premises for ONU/ONT/CPE troubleshooting/installation
• Lay out UTP (if required) at customer premise
• Configure Brain-TV on STB or Smart TV
• Tactfully handle confrontational or stressful interactions with the customers
• Handle forwarded tasks and sort out the issues, and make proper entry in ERP
• Discusses products offered and ensures customer satisfaction
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Records all activities in ERP

Pay: From Rs48,000.00 per month

Application Question(s):

• Are you CCNA Certified?
• Do you have a bike ?
• Are you a local resident of Lahore ?

Work Location: In person