Senior Technical Consultant - Oracle Sales/Service Cloud

Looking for Oracle CX Consultant with Strong technical knowledge in customizing Fusion B2B Sales/Service application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.

Additionally, looking for CPQ and Oracle Field Service experience.

Responsibilities:

• Configure and manage Oracle Fusion Sales & Service modules
• Develop and maintain custom objects, fields, and pages using Oracle Fusion's Application Composer
• Present technical and functional capabilities of Oracle Field Service Cloud platform to clients
• Create and manage workflows, business processes, and approval rules using workflow engine
• Utilize Redwood theme to design and develop user interfaces, including pages, layouts, and templates
• Apply Redwood design principles and patterns to ensure consistency and usability across Oracle Fusion applications
• Design and develop custom reports and dashboards using Oracle Fusion's reporting and analytics tools, such as OTBI
• Integrate Oracle Fusion with other applications and services using APIs, web services, and other integration technologies
• Collaborate with customers on Business Requirements Specifications, Design & Architecture path and also perform configuration of modules
• Stay updated with periodic Oracle releases and use the latest standard best practice
• Participate in cross-functional discussions with business analysts and developers, to ensure successful project delivery

Must Have:

• Deep understanding of Oracle Fusion Sales and Service functionality, including incident management, problem management, and change management
• Knowledge of Redwood theme to develop user interfaces
• Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc
• Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management
• Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications
• Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates
• Strong communication and interpersonal skills & ability to work effectively in a fast-paced environment
• Experience with reporting and dashboard development using Oracle Fusion tools
• Understanding CRM principles and recommend solutions to customer, handling feedback, and ensuring a positive customer experience
• Experience with integration technologies such as API, SOAP, and REST
• Understanding of Conversions using Import/Export Management

Desired:

• Knowledge of Oracle CPQ application is added skill
• 5-7 years of experience.
• Oracle Service Cloud Trained/Certified with understanding of Oracle Service Cloud architecture
• Experience in Interface Development with CRM integrations including usability, accessibility testing and validation
• Good programming skills, as well as the ability to review complex code bases written by others
• Overview of Cloud Architecture and knowledge on Data Migration