Senior Technical Lead

Job Summary

The BI Developer will design, develop, and maintain business intelligence solutions to enable data-driven decision-making across telecom business functions such as network operations, customer experience, billing, and revenue management. The role requires a deep understanding of data modelling, ETL pipelines, and visualization tools, combined with telecom domain expertise.

Key Responsibilities

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  Design and build dashboards, reports, and analytics solutions for telecom KPIs (e.g., ARPU, churn, network uptime, call volumes, usage metrics).

• Data Modelling:
  Develop and optimize semantic models for different telecom domains — OSS, BSS, CRM, billing, and network performance data.

• ETL/ELT Pipelines:
  Design, implement, and maintain data ingestion and transformation workflows using tools like Informatica, Talend, Dataflow, or dbt.

• Visualization and Reporting:
  Develop BI dashboards using Power BI, Tableau, or Looker to support business users and senior management.

• Data Governance and Quality:
  Ensure data accuracy, consistency, and compliance with telecom regulatory standards.

• Performance Optimization:
  Optimize queries, reports, and dashboards for performance and scalability across large telecom data volumes.

• Cross-Functional Collaboration:
  Work with data engineers, data analysts, business teams (Finance, Network, Marketing, and Customer Care) to understand requirements and translate them into BI solutions.

• Telecom KPIs and Insights:
  Deliver insights into subscriber growth, network utilization, product profitability, and customer segmentation.

• Automation and Best Practices:
  Implement reusable components, templates, and data quality checks for BI automation.

Required Skills & Experience

• 
  Technical Skills:

  • 
    Strong in SQL, data modelling, and relational database design (Oracle, BigQuery, Snowflake, etc.)

  • Experience with ETL tools (Informatica, Talend, ADF, dbt, etc.)

  • Strong visualization experience with Power BI, Tableau, or Looker

  • Knowledge of cloud data platforms (GCP, Azure, or AWS)

  • Familiarity with Python or scripting for automation and data manipulation

  • Experience in version control (Git) and CI/CD for BI solutions

• Domain Knowledge:

  • 
    Understanding of telecom OSS/BSS systems, subscriber lifecycle, billing data, and network performance metrics

  • Knowledge of telecom KPIs, customer analytics, and churn prediction

  • Exposure to data from mediation systems, CRM, or CDRs (Call Detail Records)

• Soft Skills:

  • 
    Strong analytical and problem-solving skills

  • Ability to translate business requirements into technical solutions

  • Excellent communication and documentation abilities