Senior Technical Writer

Project purpose:

Maintenance of manuals and labeling for the Maternal Infant Care group.

CTQ business requirements:

Ensuring all the product manuals and labeling are up to date. Also work with external agencies for translations.

Qualifications/Requirements:

Technical graduation degree with strong technical publication work experience

Must to have skill sets:

• Associates degree (or local equivalent), mechanical, aviation, industrial production, electrical, electronics, bio-medical engineering, science writing, or other related technical discipline or at least 4+ years of experience as a technical writer
• Minimum of 4+ years of technical writing experience
• Familiarity with conventions in form, structure, and notation of technical writing
• Exceptional written, organizational, inter-personal, project management, and communication skills
• Proficiency in Oxygen, or other XML authoring tools, Frame maker, content management systems, Excel, Word, Outlook, Photoshop, Illustration, InDesign, and PowerPoint
• Writing in DITA framework
• Working knowledge of Agile methodologies
• Wide degree of creativity
• Highly motivated with the ability to work well both independently and in a team environment
• Ability to communicate using English (or local language)

…

Good to have skill sets:

• Bachelors degree in journalism, technical communication, English, science writing, or other related discipline.
• Writing experience in the medical device industry
• Experience writing user and service documents, and using content management systems and xml authoring tools
• Understanding of the software development cycle
• Functional knowledge in a wide range of technologies such as HTML and VB Script.

Must Have Skills:

• CMS (Content Management System)
• DITA
• Adobe Illustrator

Good to have skills:

• Adobe Framemaker
• Mechanical Engineering Background: helpful to understand device components, workflows and technical terminology
• Fast learner & adaptability: ability to quickly understand new tools, processes and domain knowledge

Essential Responsibilities:

• Research, collect source data, and interview appropriate personnel to compose text for technical literature, which meets GEHC standards and procedures.
• Create, edit, and maintain technical user and service publications that accurately and effectively support the product release requirements in various output formats (pdf, online help, cd, etc.)
• Develop content using a content managements system and xml authoring tool
• Track and fix content defects
• Create documentation methodologies, frameworks, and workflow diagrams
• Coordinate review of all assigned writing projects to ensure thorough documentation
• Provide input on other technical writing projects by critiquing, editing, and proofreading manuscripts prepared by others
• Complete writing assignments on-time and within budget according to departmental and industry standards
• Assist and/or analyze project requirements to determine types or publications needed and develop project plans and timelines
• Contribute to the development and expansion of the department and it’s offerings
• Successfully work with and communicate with global teams
• Assists and develops graphic and illustrations used in user and service documentation

Desired Characteristics:

• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
• Should be able to work late hours as there would be a need to connect with Global counterparts on a regular basis.

Acceptance Criteria:

Provide design output with on time schedule & GE HealthCare quality standards.

Deliverables:

Error-free and on-time completion of the given tasks.