Senior Technology Support Manager

End Date

Friday 29 May 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

To manage and lead the provision of Technology Service Enablement, supporting all LBG systems and services to meet the needs of the wider group and enable LBG to be the best bank for customers. Providing effective and efficient leadership for a comprehensive and complex, high customer-focused function and defining and contributing to the strategic direction of the area. Supports the wider group and works with multiple stakeholders, providing deep technical management expertise, and leads the group in resolving management issues, ensuring appropriate technical prioritization. Able to continually develop themselves with industry best practice methods and tooling used across their teams. Defines policy and standards specific to the role, ensuring compliance in line with appropriate risk management and reporting in line with group strategy and values.

Job Description

Exp : 15 Years
Location : Hyderabad.

You will have ownership for a defined Business Service, working directly with business stakeholders and platform teams, to ensure high levels of service stability. You will make ongoing impact by defining and driving service improvement initiatives, informed by service data and insight, putting service for customers front and centre of your stakeholder relationships.

Key Responsibilities:

• Drive the support and continuous improvement of technology services using your extensive expertise.
• Influence efficient, effective, and customer-centric technology decisions to enable colleagues to achieve exceptional customer outcomes.
• Lead initiatives to optimise technology service provision, ensuring alignment with business needs through collaboration with business and technology stakeholders.
• Generate actionable insights to accelerate change, empowering teams to innovate and achieve goals swiftly.
• Empower, inspire, mentor, and support colleagues, fostering a culture of innovation, excellence, and rapid, safe delivery.

What We Offer:

• Full accountability for day-to-day IT service delivery for your business areas.
• Senior point-of-escalation for IT issues both in the business and across the wider GS&S function.
• Optimising business experience of production service while balancing, facilitating, and enabling the delivery of business change.
• Establishing and championing a collaborative culture built on trusting relationships.
• Leading and inspiring a team to deliver market-leading proactive and reactive account management.
• Working in close partnership with the Engineering community to continually improve service offerings.
• Driving actions to determine root causes, embed organizational learning, and handle adverse trends.

Opportunities:

• Embedded partnership across GCOO and beyond, developing strong working relationships.
• Deep customer and stakeholder management experience.
• Ability to communicate ideas and information clearly and tailor this to the audience.
• Visibility and impact in the pursuit of excellent customer experience of technology service.

What We Are Looking For:

• Adept at stakeholder management.
• Customer obsession, striving to deliver the best possible experiences
• Excellent interpersonal skills and an influential personality.
• Exemplary communication skills with the ability to tailor approach and articulate ideas with gravitas.
• Deep experience in end-to-end IT Service Account Management across large business areas.
• Solid understanding of industry standards and practices relating to Service Management.
• Risk Management mindset.