Senior Training and Development Coordinator (HCA/ISD #7873)

Posting Details

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

Our Vision

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.

Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.

Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.

Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Senior Training and Development Coordinator will:
Design, deliver, and manage training programs that enhance employee skills and performance;

Support the strategic goal of building a knowledgeable, capable, and engaged workforce that drives organizational success;

Develop and facilitate targeted learning experiences.

How does it get done?

The Senior Training and Development Coordinator is responsible for:

Maintaining and revising instructional materials to reflect current operational and policy updates;

Designing new learning content and interactive activities that enhance learner engagement and retention;

Monitoring training content usage and quiz performance to inform future instructional strategies;

Managing version control and documentation life cycle to ensure training materials remain compliant and up to date;

Collaborating with cross-functional teams to align training products with evolving program and policy requirements;

Leading delivery of new hire orientation, field-based training, and virtual instructor-led sessions;

Managing and updating on-boarding materials to support consistent and effective on-boarding experiences;

Facilitating continuing education sessions, including policy refreshers and updates, to ensure staff remain informed and compliant;

Providing critical support to new hires, coordinating schedules and delivery priorities to meet field training needs.

Who are the customers?

Health Care Authority (HCA) in-house or contract personnel training;

Personnel and external customers including all HCA customers.

Ideal Candidate

Health Care Authority (HCA) in-house or contract personnel training;

Personnel and external customers including all HCA customers.

Minimum Qualification

Bachelor's Degree in any field and two (2) years of experience in adult education, instructional design, instructional technology, human resources, employee development, training, and/or producing instructional aid/materials. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements

Must possess and maintain a valid Driver's License.

Must obtain a Defensive Driving Certificate.

Employment is subject to a pre-employment criminal background investigation and is conditional pending results.
Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Ability to lift up to 30 lbs

Frequent interaction with virtual instructor-led training platforms and collaboration tools within the Microsoft 365 suite (including Outlook, Teams, Word, Excel, and PowerPoint). Tasks may involve prolonged periods of screen time, digital communication, and remote facilitation of training sessions. Occasional in-person meetings or training events may be required depending on program needs
Supplemental Information

Do you know what Total Compensation is? Click here

Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.