Senior Travel Consultant

Job Title: Airline Ticket Refund Executive

Location: Pune /Gurugram

Experience: 4+ Years

Employment Type: Full-time

Job Summary

We are looking for a detail-oriented Airline Ticket Refund Executive to manage end-to-end refund requests for airline bookings. The ideal candidate should have hands-on experience in Airline Refund Processing , with good knowledge of ticketing systems. Strong communication skills and proficiency in Excel and MS Word are essential for this role.

Key Responsibilities

• Process airline ticket refunds accurately according to airline policies and fare rules.
• Review PNRs, fare calculations, waiver codes, and refund eligibility.
• Coordinate with airlines, internal teams, and travel agents to validate refund requests.
• Maintain and update refund tracking reports and documentation in Excel/Word .
• Handle customer queries via email or call with clear and professional communication.
• Ensure timely resolution of refund cases to meet SLA timelines.
• Identify incorrect or duplicate transactions and ensure corrective action.
• Support audit and compliance requirements as needed.

Required Skills

• 4+ years of experience in Airline Refund / Ticketing / GDS / Travel Process .
• Good understanding of refund rules , fare types, penalties, and waiver processing.
• Proficiency in MS Excel (VLOOKUP, filters, pivot — preferred) and MS Word .
• Strong communication and coordination skills (written & verbal).
• Attention to detail and ability to manage multiple cases at once.

Good to Have

• Experience working with GDS (Amadeus / Sabre / Galileo).
• Knowledge of BSP/ARC processes.
• Exposure to airline customer support or travel agency back office.