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Senior Travel Consultant

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Job Title: Airline Ticket Refund Executive

Location: Pune /Gurugram

Experience: 4+ Years

Employment Type: Full-time


Job Summary

We are looking for a detail-oriented Airline Ticket Refund Executive to manage end-to-end refund requests for airline bookings. The ideal candidate should have hands-on experience in Airline Refund Processing , with good knowledge of ticketing systems. Strong communication skills and proficiency in Excel and MS Word are essential for this role.


Key Responsibilities

  • Process airline ticket refunds accurately according to airline policies and fare rules.
  • Review PNRs, fare calculations, waiver codes, and refund eligibility.
  • Coordinate with airlines, internal teams, and travel agents to validate refund requests.
  • Maintain and update refund tracking reports and documentation in Excel/Word .
  • Handle customer queries via email or call with clear and professional communication.
  • Ensure timely resolution of refund cases to meet SLA timelines.
  • Identify incorrect or duplicate transactions and ensure corrective action.
  • Support audit and compliance requirements as needed.


Required Skills

  • 4+ years of experience in Airline Refund / Ticketing / GDS / Travel Process .
  • Good understanding of refund rules , fare types, penalties, and waiver processing.
  • Proficiency in MS Excel (VLOOKUP, filters, pivot — preferred) and MS Word .
  • Strong communication and coordination skills (written & verbal).
  • Attention to detail and ability to manage multiple cases at once.

Good to Have

  • Experience working with GDS (Amadeus / Sabre / Galileo).
  • Knowledge of BSP/ARC processes.
  • Exposure to airline customer support or travel agency back office.

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