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The Senior Vendor Management Professional is a strategic thinker who connects vendor capabilities to long-term business goals. It’s a collaborator who builds trust and alignment across internal and external teams. Accountable, driving results through clear expectations and follow through. A strong communicator who articulates complex ideas with clarity and influence. Adaptable to navigate change and ambiguity with confidence and focus. The Senior vendor manager will have a member-centered focus to prioritize solutions that enhance member experience and outcomes.

The Senior Vendor Management Professional is a key contributor to Humana’s CenterWell Rx Education strategy, responsible for cultivating high-performing vendor partnerships that support member engagement, operational excellence, and scalable growth. This role ensures vendors deliver consistent value through aligned goals, strong governance, and proactive relationship management. The Vendor Manager will serve as a liaison between internal stakeholders and external partners, driving accountability, innovation, and performance across the vendor ecosystem.

Key Responsibilities

• Build and maintain strategic relationships with vendor partners to ensure alignment with Humana’s mission and business objectives.

• Lead vendor governance routines to include performance reviews, business planning sessions, and executive-level reporting.

• Monitor vendor performance against contractual obligations and service level expectations, identifying opportunities for improvement and innovation.

• Collaborate cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Training) to ensure vendor solutions meet evolving business needs.

• Support vendor onboarding, ramp planning, and capability development to ensure readiness and scalability.

• Partner with Procurement and Legal teams to support contract negotiations, renewals, and compliance reviews.

• Contribute to strategic initiatives including RFP development, cost optimization, and member experience enhancements.

• Represent CenterWell Rx Education in enterprise-wide vendor forums and cross-functional workstreams.

Use your skills to make an impact

Required Qualifications

• Based in Florida, with ability to travel to vendor sites as needed (Domestic and international).

• Three (3) or more years of experience in vendor management, strategic sourcing and/or business operations.

• Experience with tracking and analyzing Profit and Loss (P&L) statements on vendors/clients.

• Strong relationship management and negotiation skills.

• Proven ability to manage complex partnerships and drive performance outcomes.

• Excellent communication and presentation skills, with comfort engaging senior stakeholders.

• Proficiency in business reporting tools and performance dashboards.

Preferred Qualifications

• Technical experience with analytical and data visualization tools, preferably in Excel and Power BI.

• Experience performing data analysis and/or trends analysis.

• Bachelor’s degree in Business, Healthcare Administration, or related field.

• Experience in healthcare, pharmacy operations, or payer environments.

• Familiarity with vendor governance frameworks and contract lifecycle management.

• Experience with performance metrics and Service Level Agreements (SLAs).

• Lean Six Sigma and/or the project management experience.

Additional Information

Work Style: Hybrid (Remote/Onsite): Humana’s Orlando, FL RxEducation facility and aligned vendor sites.

Travel: 25% (Domestic and International)

Work at Home/Remote Requirements
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.