Server

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
  
  
  

Position Overview

Servers ensure the best possible dining experience for guests. All Servers will exemplify our

core values, connecting with guests in a professional manner to ensure excellence in

service.

Servers will report to the FOH Department Head and when necessary, other Department

Heads and the General Manager and are expected to work in tandem with other Hosts and

FOH Staff.

Core Duties & Responsibilities:

• Cultivate a comprehensive knowledge of the food and beverage items and their
  
  
  

preparation in all active spaces within the building

• Provide a strong sense of knowledge and hospitality to our guests and your
  
  
  

teammates

• Show up for your shift on time and ready to work, dressed appropriately and with any
  
  
  

tools pertaining to your position

• Work toward a thorough knowledge of the Death & Co compendium and how to
  
  
  

navigate EverNote

• Maintain a comprehensive knowledge of our POS’ operation
• Be capable of covering any server or support position when needed
• Cultivate a comprehensive knowledge of our service standards and style as detailed
  
  
  

by the Employee Manual

• Comply with sanitation standards and procedures according to health and legal
  
  
  

regulations

• Maintain guest satisfaction by monitoring and evaluating food, beverage and service
  
  
  

offerings; build relationships with regular guests; and maintain good relations with

our neighborhood and industry community members

• Use tact and good judgment when dealing with guest challenges and respond to
  
  
  

patron needs with patience and courtesy

• Ability to recognize an intoxicated patron and seek out management with any
  
  
  

concerns about a patron that appears intoxicated

• Report all guest complaints to management immediately and follow our five steps for
  
  
  

navigating guest complaints. Every negative comment/experience will be addressed

by a manager so that no customer leaves unhappy

• Be up to date on Slack, with particular attention to the Announcement Board and the
  
  
  

Host, Pre-Shift, and Product Updates channels, before you arrive for your shift

• Maintain a reasonable response time for all Slack communication: a minimum of an
  
  
  

answer to any correspondence before your next shift

• Arrive to work every day with a positive attitude, a willingness to learn, and prepared
  
  
  

for the shift

• Ask for help when you need it; asking for help is a sign of strength, not a sign of
  
  
  

weakness

Additional Duties & Responsibilities:

• Check in with your teammates and the MOD upon arrival and before leaving to see if
  
  
  

you can do anything for them

• Monitor restaurant and kitchen flow regarding timeliness during service and assist
  
  
  

when and where necessary

• Complete weekly cleaning duties, in addition to opening and closing duties
• Help to promote a safe and clean environment for co-workers, and guests; maintain
  
  
  

the ABK mantra

• Handle gift certificate transactions, fill out all pertinent documentation, and present to
  
  
  

the guest

• Focus on always continuing your education and into all facets of our operations, be it
  
  
  

the Bar, Kitchen, Service, Coffee, and Tea programs

• Assist in training new hires by guiding them through training trails, answering their
  
  
  

questions, providing workflow advice, and teaching them G&L's expectations, steps

of service steps, and standards operating procedures.

• Build relationships with regular guests; and maintain good relations with our
  
  
  

neighborhood and industry community members

• Act in a professional manner and represent Death & Co / Gin & Luck graciously
  
  
  

whether you are in house, traveling, or at another local establishment

• Follow all rules, policies, procedures and conditions of employment, including those
  
  
  

outlined in the Employee Handbook

Physical Demands:

• The physical demands for this position are seeing, hearing, speaking, reaching,
  
  
  

frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting,

standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

These physical requirements may be accomplished with or without reasonable

accommodations

Required Qualifications:

• Previous experience in a bar/restaurant or hospitality setting
• Ability to work in a fast-paced environment while maintaining composure
• Strong multitasking and time management abilities
• Attention to detail, ensuring accurate order-taking and payment processing
• Outstanding communication skills with the ability to interact effectively with
  
  
  

customers and team members

• Flexibility in working hours, including early mornings, evenings, weekends, and
  
  
  

holidays; and time for All Staff meetings and tastings

• Patience and adaptability
• Self-motivated and a team player
• High ethics, hard worker, and a great sense of humor
  
  
  

Desired Qualifications:

• Have 2-3 years of Server experience in a high-volume establishment
• Have sufficient skills, knowledge and personality to provide a memorable experience
  
  
  

for our patrons

Demonstrate the Core Values of Gin & Luck

• Curiosity: We learn and improve through active observation and creative problem
  
  
  

solving.

• A.B.K.: We anticipate, prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence, even when we
  
  
  

sometimes fail. It is a pursuit without end.

• Contagious Joy: When we're having fun, it emanates out and influences our work and
  
  
  

the people around us.

• Connection: We build relationships through intuition, empathy, and transparency
  
  
  

What We Offer:

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all

employees to feel valued through their work/life balance and compensation. Compensation

for this position is $17.50/hour plus a point percentage of full house tip pool based on hours

worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits

package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration

for employment without regard to race, color, ancestry, national origin, gender identity,

sexual orientation, age, religion, disability status, protected veteran status, or any other

characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties,

responsibilities or qualifications associated with the job. The duties of this position may

change from time to time. Gin & Luck reserves the right to add or delete duties and

responsibilities at their discretion.