Server

Server Job Summary

A Server is responsible for providing exceptional guest service by greeting customers, taking food and beverage orders, delivering meals accurately, and ensuring guests have an enjoyable dining experience. Servers act as the primary point of contact between guests and the restaurant, maintaining menu knowledge, answering questions, handling payments, and working closely with kitchen and management teams to ensure smooth operations. The ideal candidate is friendly, energetic, attentive to detail, and committed to delivering outstanding hospitality.

REQUIREMENTS

• Greet and seat guests in a friendly and professional manner.
• Present menus, explain menu items, specials, and promotions.
• Take accurate food and beverage orders using the POS system.
• Deliver food and beverages promptly and accurately.
• Check on guests regularly to ensure satisfaction.
• Process guest payments and handle cash and credit transactions accurately.
• Maintain cleanliness and organization of assigned tables and workstations.
• Complete opening, running side work, and closing duties.
• Follow all food safety, sanitation, and alcohol service regulations.
• Communicate effectively with kitchen staff, bartenders, hosts, and management.
• Resolve guest concerns professionally and escalate issues when necessary.
• Assist fellow team members during busy periods.
• Previous restaurant or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a high-volume environment.
• Strong multitasking and organizational abilities.
• Ability to stand and walk for extended periods and lift up to 25 pounds.
• Availability to work nights, weekends, and holidays.
• Reliable transportation and punctual attendance.
• Must meet all New York State requirements for serving alcoholic beverages.

Hook & Reel Cajun Seafood & Bar

Hook & Reel Cajun Seafood & Bar is one of the fastest-growing seafood restaurant brands in the United States, bringing guests a unique and interactive dining experience centered around bold Cajun flavors and fresh seafood boils. Our menu features customizable seafood boils, signature sauces, appetizers, fried baskets, po'boys, tacos, and a full-service bar.

At our Valley Stream location, we are committed to providing exceptional hospitality, high-quality food, and memorable experiences for every guest. We believe our team members are the foundation of our success and strive to create a positive, team-oriented work environment that encourages professional growth, accountability, and excellence in customer service.

Whether you are beginning your hospitality career or looking to grow within the restaurant industry, Hook & Reel offers opportunities to develop valuable skills and advance within a rapidly expanding brand.

Equal Employment Opportunity (EEO) Statement

Hook & Reel is an Equal Opportunity Employer.

We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, citizenship status, or any other characteristic protected by federal, state, or local law. We believe diversity strengthens our team and enhances our ability to serve our guests and communities.